Job Description

Job Description

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JOB SUMMARY

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Reporting to the Lead HR Officer (Trainee), the HR Officer plays a key role in ensuring the smooth execution of HR operations and maintaining a positive employee experience at SUMO Services Corporation. This role oversees the end-to-end employee lifecycle, from onboarding, contract and performance management, and disciplinary administration to payroll coordination and offboarding, while ensuring compliance with company policies and government regulations.

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Beyond daily HR operations, the HR Officer also manages employee records, logistics, and government-related tasks, and provides support in implementing policies and engagement initiatives. The ideal candidate is detail-oriented and people-focused, capable of balancing administrative precision with a strong understanding of HR best practices to help strengthen SUMO's culture of compliance, collaboration, and continuous improvement.

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Scope And Responsibilities

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Employee Lifecycle Management

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- Prepare, draft, and manage all employee and contractor contracts in coordination with relevant teams, ensuring timely updates, renewals, addendums, and variations.
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- Lead onboarding and orientation for new employees, ensuring compliance, system setup, and proper turnover to supervisors.
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- Oversee the offboarding process, including required documents, exit interviews, and turnover of responsibilities before departure.
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- Support the end-to-end performance review process, including scheduling, documentation, and maintenance of records.
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- Investigate grievances, prepare documentation, and coordinate disciplinary meetings and issuances in line with company policy.
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Payroll & Statutory Compliance

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- Prepare payroll,



including monitoring attendance and leave balances and handling payroll adjustments and related concerns.
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- Process government-mandated statutory contributions and remittances with SSS, HDMF, and PHIC, including 13th month pay and annualization.
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- Compute and process final pay for resigned or terminated employees, and file SSS maternity and other statutory benefit claims as needed.
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Liaison & Logistics

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- Coordinate government-mandated compliance requirements with DOLE and other agencies, as well as document notarization and other external transactions with the company's legal partners.
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- Manage procurement and delivery of company equipment, HMO cards, and other employee-related items, including the sending and delivery of legal and official documents to employees and other parties involved.
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HR Operations & Administration

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- Maintain employee files and records, ensuring document completeness, proper access, and accurate record-keeping, while addressing employee inquiries and disseminating significant company updates through the appropriate channels.
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- Provide general administrative support to employees, handling ad hoc administrative requests, petty cash and reimbursement processing, and bank reconciliation support as needed.
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- Support HR projects and tasks delegated by the Lead HR Officer (Trainee) or management,



meeting agreed timelines.
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Requirements

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Education & Experience

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- Preferably with a bachelor's degree in Human Resources Management or Psychology, or a related field.
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- At least 2–3 years of experience in HR, contracts administration, and/or general administrative roles.
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Technical Expertise & Compliance

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- Working knowledge of employment contracts, labor laws, and the end-to-end employee lifecycle, from onboarding to offboarding.
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- Experience with payroll, timekeeping, and leave management systems (Sprout HR experience required).
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- Proficient in Google, Microsoft, or Zoho tools (Word, Excel, Slides).
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Interpersonal Skills & Judgment

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- Skilled in handling employee relations matters, including performance and discipline management, with strong communication and interpersonal skills to navigate these situations effectively.
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- Strong organizational skills with close attention to detail and accuracy in document preparation, and the ability to handle confidential information with discretion.
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Note

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- This is a hybrid work arrangement, with onsite reporting required at least twice a month or as needed for business operations. Subject to change once a physical office is secured in Metro Manila (e.g., once a week).
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Recruitment Process

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- Written Examination (Onsite) — As the initial screening stage, candidates will complete a written assessment covering: Contract Drafting and Payroll.
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- Interview with Lead HR Officer (Trainee) (Onsite, same day as the written examination)
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- Interview with HR Manager (Onsite, same day as the written examination)
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📌 HR Officer (Queensland)
🏢 Set Up My Offshore
📍 Queensland