Head of Customer Experience & Campus Services (Melbourne)

Head of Customer Experience & Campus Services (Melbourne)

25 Sep
|
Kangan Institute
|
Melbourne

25 Sep

Kangan Institute

Melbourne

Bendigo Kangan Institute (BKI) is seeking a Manager Customer Service to unify frontline services across metro and regional campuses. You will lead customer and student enquiries, call centre, campus counters, and Foundations operations, ensuring a consistent, high‑quality service model from first contact to resolution.

Reporting to the Head of Customer Service, you’ll manage three Team Leaders and collaborate with Education Delivery to align services with teaching needs, while driving

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📌 Head of Customer Experience & Campus Services (Melbourne)
🏢 Kangan Institute
📍 Melbourne

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