Sonder is seeking a Scaled Tech Touch Program Manager to own automated journeys for customers without a named CSM. You will design, build and optimise onboarding, health-score triggers and renewal nudges, partnering with Data & Insights, Product and CS tiers to prove impact with hard data.
You’ll apply your experience in scaled customer success, lifecycle campaigns and CRM automation to improve outcomes and reduce manual work while fostering a data-driven, AI-enabled approach.