Job Description

IT Service Desk Officer - 9 months contract - $66 p/h

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IT Service Desk Officer (multiple roles)

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Initial contract: until June 2027

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Onsite role | Sydney CBD location

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$66 per hour including super

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We are seeking an experienced IT Service Desk Officer to join a busy technology environment and provide high-quality technical support to end users.

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This is a hands-on role suited to someone who enjoys troubleshooting, working directly with users and delivering excellent customer service. You will be responsible for resolving service requests and incidents, supporting end-user technology and ensuring users have the tools and assistance they need to remain productive.

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About the Role

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- Provide first-level IT support for user enquiries, incidents and service requests, ensuring prompt resolution and minimal downtime.
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- Deliver support through the IT ticketing system, face-to-face walk-ups and the IT Service Desk phone line.
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- Set up, configure, support and relocate end-user technology, includingn n
- Desktops and laptops
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- Monitors and peripherals
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- Printers
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- Tablets and smartphones
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- Desk phones
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- Audio-visual equipment
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- Troubleshoot network connectivity and performance issues, escalating where required.
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- Perform approved software installations and deployments.
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- Support user onboarding and offboarding in accordance with established processes.
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- Create and maintain user guides and contribute to the IT knowledge base.
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- Provide users with technical guidance, assistance and basic training where required.
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- Maintain clear and timely communication with users throughout the resolution process.
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About You

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- Previous experience working in an IT Service Desk or Desktop Support environment.
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- Good troubleshooting and problem-solving capabilities.
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- Strong knowledge of Windows operating systems.
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- Positive working knowledge of Microsoft Office 365 and common desktop applications, including Adobe Reader and similar applications.
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- Experience supporting end-user hardware, peripherals and mobile devices.
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- Good time management and the ability to prioritise competing requests.
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- The ability to remain calm and effective when working under pressure.
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- A proactive, customer-focused approach and a willingness to work as part of a team.
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Working Environment

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This is a fully onsite position and is not suitable for working from home. You will be required to work onsite to provide hands-on technical support to users and business operations.

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Why Apply?

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This is an excellent opportunity for an experienced Service Desk professional to work in a dynamic environment supporting critical technology operations and a diverse user community.

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If you have strong technical troubleshooting skills, enjoy working with people and take pride in delivering great customer service, we'd love to hear from you.

📌 IT Service Desk Officer - 9 months contract - $66 p/h (New South Wales)
🏢 Enterprise IT Resources
📍 New South Wales