Job Description

Harmony Auto is one of Australia's fastest-growing automotive groups, representing leading new energy vehicle brands including BYD and DENZA.

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With a growing dealership network across Australia, Harmony Auto is focused on delivering innovative automotive products and an exceptional customer experience. As our BYD business continues to grow, we are looking for a motivated Receptionist to join our Frankston team and contribute to the continued success of the brand.

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About Harmony Auto

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Harmony Auto is one of Australia's fastest-growing automotive groups, representing leading new energy vehicle brands including BYD and DENZA.

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With a growing dealership network across Australia, Harmony Auto is focused on delivering innovative automotive products and an exceptional customer experience. As our BYD business continues to grow, we are looking for a motivated Receptionist to join our Frankston team and contribute to the continued success of the brand.

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About the Role

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We are seeking a Full-Time Front Desk Receptionist to be the first point of contact for our dealership. This role is responsible for delivering a professional customer experience, managing front-of-house operations, coordinating appointments, and supporting the day-to-day administrative functions of the business.

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The successful candidate will be customer-focused, highly organised, and comfortable working in a fast-paced dealership environment.

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Key Responsibilities

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Reception & Customer Service

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- Welcome customers and visitors in a professional and friendly manner
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- Manage customer check-ins and direct enquiries appropriately
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- Offer refreshments and maintain a welcoming showroom environment
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- Ensure the reception area remains tidy and presentable at all times
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Switchboard & Enquiries

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- Answer and direct incoming calls and emails
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- Handle walk-in enquiries and provide accurate information
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- Record and relay messages promptly and accurately
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Appointment Coordination

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- Schedule showroom appointments, test drives, and service bookings
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- Manage meeting room calendars and visitor records
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- Coordinate customer appointments with relevant departments
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Front-of-House Administration

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- Manage incoming and outgoing mail and courier deliveries
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- Monitor office supplies and place orders when required
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- Assist with administrative documentation and filing
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Sales & Service Support

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- Enter customer information and leads into CRM systems
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- Direct customers to Sales, Service, or Aftersales departments
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- Assist with basic paperwork, customer follow-ups, and administrative support
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Requirements

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Essential

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- Fluent English communication skills (written and verbal)
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- Previous experience in reception, customer service, hospitality, retail, or administration
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- Skilled presentation and strong interpersonal skills
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- Excellent organisational and multitasking abilities
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- Strong attention to detail
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- Proficiency in Microsoft Office and general computer systems
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- Valid Australian Driver's Licence and reliable transport
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Highly Regarded

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- Previous automotive dealership experience
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- Experience using CRM or dealership management systems
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- Additional language skills
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Why Join Us?

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- Join a fast-growing automotive group representing leading international brands
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- Supportive and collaborative team environment
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- Exposure to dealership operations across sales and service
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- Career progression opportunities into administration, customer experience, and operations
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- Competitive salary package and ongoing development opportunities
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📌 Receptionist (Full-Time | Weekend Required) (Victoria)
🏢 Harmony Auto
📍 Victoria