Air Industries Air Conditioning is looking for a friendly, organised and confident Administration Assistant to join our team. Based in Hornsby, we are a busy and growing air conditioning company servicing residential and commercial customers throughout Sydney. This role combines administration, customer service and social media responsibilities with plenty of variety.
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Key responsibilities
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Answering incoming phone calls and assisting customers
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Booking and coordinating service calls and installations
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Managing emails and general customer enquiries
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Liaising with our technicians and customers throughout the day
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General administration and data entry
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Following up customers, quotes and outstanding jobs
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Assisting with invoicing and other office duties
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Updating customer and job information in our systems
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Creating and scheduling content for our social media pages
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Taking ideas, photos and videos from our team and turning them into engaging posts
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About you
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Friendly, confident and comfortable speaking with customers
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Well organised and able to manage multiple tasks
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Reliable and takes ownership of their work
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Comfortable using computers and learning new systems
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A valuable communicator with strong written English
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Confident using social media platforms such as Instagram and Facebook
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Creative and able to come up with ideas for posts, reels and other content
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Happy working both independently and as part of a team
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Previous administration, reception or customer service experience would be highly regarded
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Experience within the trades, construction or service industry would be an advantage but is not essential
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About us
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Air Industries Air Conditioning is a busy and growing air conditioning company servicing residential and commercial customers throughout Sydney. We are a friendly, established local business where your role genuinely makes a difference to the day-to-day running of the company.
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Hornsby-based office
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Potential for work-from-home flexibility once established in the position
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Training in our systems and processes
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Opportunity to develop the role as the business grows
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A relaxed but professional team environment
📌 Administration & Social Media Coordinator (Hornsby)
🏢 Air Industries Air Conditioning
📍 Hornsby
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