We are hiring for a Senior Customer Service Officer to join our team.
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Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You'll work with resident, business and council customers on a wide range of queries, where you'll work out solutions and ensure they feel well looked after.
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The purpose of this role is to provide day-to-day operational leadership and support to the Customer Service team, acting as the first point of escalation for complex enquiries, disputes, credits and Sales Agreement matters.
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What you'll be doing You'll have prior experience mentoring a Customer Service team, in either a customer care or support role and working with SLAs. Ideally, you'll be experienced with Salesforce and enjoy working in a busy, supportive team environment.
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- Manage Customer Service, IMS and Broker inboxes
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- Coordinate carry-over calls and bin services
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- Confirm broker run sheets and enquiries
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- Review dispute and credit reports
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- Allocate and document DocuSign requests and disputes
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- Manage customer,
Credit and Sales disputes
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- Monitor workflows and escalates failures
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- Support urgent DocuSign and credit requests
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- Provide frontline coverage
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- Support onboarding and training
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- Review and update procedures
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- Prepare monthly Stop Trade reviews
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- Support DCA and insolvency accounts
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- Review GPS and footage findings
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- Process purchase orders and report metrics
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- Resolve or escalates IT and ICT enquiries
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Who we are
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At REMONDIS, you'll be part of a cleaner, more sustainable future. We provide comprehensive collection, treatment, resource recovery, and disposal services across industrial, commercial, municipal, and mining sectors. We have a robust local presence, and a commitment to making a positive environmental impact.
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REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organization that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
📌 Senior Customer Service Officer - St Mary's (New South Wales)
🏢 Remondis
📍 New South Wales
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