Job Description

Join Queensland Ambulance Service (QAS) as an Emergency Medical Dispatcher (EMD), commencing in 2027.

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Play a critical role in supporting the Queensland community during medical emergencies. No two days are the same - whether you're providing first-aid advice during Triple Zero (000) calls or coordinating ambulance crews. You'll receive high-level training through QAS to develop your skills to effectively provide Frontline Operational support in the healthcare sector.

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About the role

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The Emergency Medical Dispatcher role includes two main functions that you will be trained in:

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Be the first point of contact for people during emergencies by answering Triple Zero (000) emergency calls.

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Provide critical pre-arrival advice to callers while arranging help for Queenslanders during emergency situations.

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Assist callers in a structured and supportive environment using established scripted protocols.

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Record accurate and critical details to support dispatchers and paramedics.

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Dispatching

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Organise and coordinate multiple ambulance crews across Queensland through radio communication

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Operate a multi-screen computer system, where you'll manage responses for multiple incidents.

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Engage your technical skills in real-time with Computer Aided Dispatch systems.

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Coordinate non-urgent patient transport services with healthcare facilities and practitioners.

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Key Responsibilities

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Ability to work full-time on a rotating roster (Generally 4 days on, 4 days off - subject to change), in a fast-paced team setting that provides 24/7 coverage (including nights, public holidays and weekends) in one of our operation centres across the state.

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Complete training for Call-Taking and Dispatching that is provided by QAS. Once obtained, each shift will focus on just one function.

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About You

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Demonstrated experience in engaging strong communication and active listening skills.

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Ability to de-escalate high stress calls with empathy, calmness, and leadership.

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Works well in a team and values collaborative working styles.

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Solid customer service focus in fast paced environments.

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Exposure to technical systems and ability to learn new systems quickly.

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Proven ability to incorporate feedback and receptiveness to ongoing self-improvement.

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Ability to problem solve and make decisions while under pressure.

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What's on offer

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Permanent full-time role opportunity.

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Learn while you earn full-time! Obtain a Cert III and Cert IV qualification in Call-taking and Dispatch through QAS at no cost to you.

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Additional leave and superannuation opportunities.

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Access to salary packaging and novated leasing benefits.

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Inclusive workforce that encourages all potential applicants with diverse backgrounds and experience to apply. No prior emergency experience needed!

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Ongoing career development and mentor support.

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Access to QAS wellbeing support, including confidential counselling services for you and your family.

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Mandatory requirements

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Ability to attend and complete an in person 7-week training program based in Brisbane (Travel and accommodation available for eligible candidates)

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Ability to commit to working on a 24/7 roster (Generally 4 days on and 4 days off)

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For more information please refer to the position description on our website.

📌 Emergency Medical Dispatcher (Queensland)
🏢 Queensland Ambulance Service
📍 Queensland