Senior Support Lead: Escalations (Hybrid, Melbourne)

Senior Support Lead: Escalations (Hybrid, Melbourne)

25 Sep
|
Contour Education
|
Melbourne

25 Sep

Contour Education

Melbourne

Contour Education in Melbourne seeks a steady, empathetic frontline support specialist to handle escalations and keep families feeling heard across phone, email and SMS. You will own difficult cases, spot process gaps, and ensure issues are resolved promptly to prevent repeat contacts.

You’ll triage, route requests to the right teams, and log all interactions in the family record, while maintaining warm, explicit communication and professionalism. This is a hybrid role across Melbourne campuses.

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📌 Senior Support Lead: Escalations (Hybrid, Melbourne)
🏢 Contour Education
📍 Melbourne

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