Job Description

We're looking for one person to own the physical side of the business: the warehouse, order fulfilment, and the shop floor. You keep orders, stock, and the in-store experience running cleanly, day to day.

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Key responsibilities

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- Pick, pack, and dispatch all online orders
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- Receive and manage incoming deliveries
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- Prepare, pack, and coordinate influencer gifting orders, pick-ups, and collections, timed with the marketing team
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- Implement packing changes for promotions (inserts, seasonal swaps)
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- Prepare the warehouse and shop ahead of sale periods
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- Keep the warehouse organised, clean, and running to a transparent system
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- Manage physical inventory and stock accuracy, working closely with the digital / e-commerce team
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- Restock tubs and shelves; maintain the stock organisation systems
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- Monitor and reorder consumables (tape, packaging, supplies) so materials never run short
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- Open, close, and run the shop on shift
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- Hold the in-store experience to a consistent standard: presentation, cleanliness, lighting, incense, music
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- Support in-store customers
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- Manage and respond to Google reviews; flag poor reviews or escalations to the team
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- Support and liaise with the Customer Service Manager where needed
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- Respond to customer service emails
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- Run a clean handover between working days so the operation never loses its place
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About you

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- Experience across warehouse, fulfilment, or retail operations
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- Genuinely organised: a system for everything, and the discipline to keep it
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- Hands-on and comfortable on your feet through the day
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- Confident with inventory and customer-service tools (Gorgias or similar), or quick to pick them up
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- Warm and steady with customers, in person and over email
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- Able to work independently and own the day end to end
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About us

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stonekin is a Byron Bay underwear brand: GOTS-certified organic cotton, seamless, cut to sit like a second skin. Small team, growing quickly, with a warehouse and a concept store to match.

📌 Dispatch & Retail Manager (Byron Bay)
🏢 Stonekin
📍 Byron Bay