The position coordinates customer and site service issues after products have been supplied to builders and construction sites. It is predominantly an office-based role involving phone and email communication, internal coordination and scheduling.

Key responsibilities

Receive service issues and enquiries from builders, site supervisors and carpenters

Understand the problem and determine what action is required

Liaise with customers and internal staff to resolve issues

Coordinate and schedule the company's three-person maintenance/service team

Arrange site attendance and repair work where required

Keep builders and customers informed on progress

Follow service matters through until they are resolved

Work closely with production and other internal teams

Maintain service records and general administration

Provide qualified customer service by phone and email

About you

Customer service, service coordination or scheduling experience

Building, construction, truss, window, door or trade-related knowledge preferred

Strong organisation and problem-solving skills

Ability to manage several outstanding issues at once

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📌 Customer Service Representative (Dandenong)
🏢 MACRO Recruitment
📍 Dandenong