Working as part of a collaborative service-delivery team, you will manage participant-related enquiries and administrative tasks, review information, maintain accurate records and communicate with participants, providers and other stakeholders.

Key responsibilities

- Conduct desktop reviews and accurately transfer information into internal systems and web-based forms.
- Manage an allocated workflow in line with established priorities, procedures and deadlines.
- Respond to enquiries and provide clear, accurate and sensitive information.
- Review participant information and undertake suitability assessments for specialist service streams.

What you need

- You will be a calm, organised and participant-focused professional who can balance empathy with accuracy and sound judgement.
- Strong verbal and written communication skills.
- Previous experience in administration, customer service, participant support, case management or a similar operational workplace.

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📌 Aps4 Participant Support Officer (New South Wales)
🏢 Government client (agency undisclosed)
📍 New South Wales