Unisys in Australia is seeking a service desk coordinator to triage ICT incidents and service requests, engage customers for missing information, and determine the appropriate support pathway using established processes.
You will coordinate with COE, Field Engineers and specialist teams, maintain transparent ticket notes, monitor SLA, and contribute to continuous improvement while working within a nationally distributed team.
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📌 ICT Service Delivery Lead: Incident & Coordination (Townsville City)
🏢 Unisys
📍 Townsville City
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