Job Description

Brothers Leagues Club Ipswich – Ipswich QLD

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Brothers Leagues Club, the leading community focused sport & entertainment venue in Ipswich is looking for a passionate, creative and engaging Guest Experience Coordinator to join our team.

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Do you love creating memorable experiences, capturing great content and engaging with people?

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We are seeking an energetic, outgoing and organised Guest Experience Coordinator to help bring our events, promotions and community activities to life. This is a hands‐on role that combines guest engagement, content creation, marketing support and event execution. The position aligns with responsibilities including content capture, member engagement, social media support and promotional roll‐outs.

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Brothers Leagues Club, the leading community focused sport & entertainment venue in Ipswich is looking for a passionate, creative and engaging Guest Experience Coordinator to join our team.

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Do you love creating memorable experiences, capturing great content and engaging with people?

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We are seeking an energetic, outgoing and organised Guest Experience Coordinator to help bring our events, promotions and community activities to life. This is a hands‐on role that combines guest engagement, content creation, marketing support and event execution. The position aligns with responsibilities including content capture, member engagement, social media support and promotional roll‐outs.

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About the Role

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As our Guest Experience Coordinator, you will be the face of many of our club activities, interacting with members and guests while creating engaging content that showcases everything happening at Brothers.

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You will work closely with the Marketing Team to:

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- Engage with members and guests to gather feedback, stories and testimonials
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- Capture photos and videos for social media and marketing campaigns
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- Create and publish engaging social media content
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- Assist with the rollout of promotions, events and member communications
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- Proof marketing material and ensure accurate execution of campaigns
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- Support community initiatives and sponsorship activities
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- Maintain current advertising, promotional & event displays throughout the club
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- Assist with reporting, promotional administration and operational marketing tasks
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- Help create memorable experiences for members and guests every day
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About You

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To be successful in this role, you will have:

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- A vibrant and outgoing personality
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- Exceptional customer service skills
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- Confidence engaging with people from all walks of life
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- Strong communication and interpersonal skills
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- Excellent attention to detail
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- Experience with social media platforms including Meta Business Suite
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- Strong & comfortable understanding of Microsoft Office including Excel & Publisher, Canva, social media platforms, databases and other computer programs to support communications, reporting and promotional activities.
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- Photography and video content creation skills with a keen eye for detail
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- Robust organisational and time management abilities
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- The ability to work independently and as part of a team
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- A positive, can‐do attitude and willingness to get involved
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- Eager to enter the field of Marketing & Promotions
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- Enjoys a fast paced environment
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Previous experience in hospitality, events, marketing, customer service or content creation will be highly regarded.

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Why Join Brothers?

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- Work in a dynamic and community‐focused environment
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- Be part of a supportive and collaborative team
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- Enjoy variety in your role with no two days the same
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- Contribute to exciting events, promotions and community initiatives
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- Opportunities for professional growth and development
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Requirements

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- Current RSA and RSG
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- Current Blue Card and Police Check.
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- Availability to work days, nights, weekends and Public Holidays as required.
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If you're passionate about creating great experiences, love engaging with people and enjoy bringing content and events to life, we'd love to hear from you.

📌 Guest Experience Coordinator (Ipswich)
🏢 Brothers Leagues Club Ipswich
📍 Ipswich