We’re seeking a Level 2 Field Technician who thrives on variety, enjoys working directly with clients.

This role is a balance of onsite and remote support, where you’ll resolve technical issues, implement solutions, and contribute to the ongoing improvement of client environments.

You’ll work across up-to-date IT environments including Microsoft 365, Azure, security platforms, and hybrid infrastructure, while delivering exceptional customer experiences.

What You’ll Do

- Provide onsite and remote technical support across a diverse client base

- Troubleshoot Windows, macOS, and business applications

- Administer and support Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)

- Support Microsoft Azure / Entra ID (Azure AD) environments and hybrid identity

- Implement and manage Microsoft security solutions including:

- Microsoft Defender for Business / Endpoint

- Conditional Access & MFA

- Email security & threat protection

- Assist with cloud migrations and modern workplace deployments

- Configure and deploy desktops, laptops, and network infrastructure onsite

- Support firewalls, switches, Wi‑Fi, and VPN connectivity

- Maintain accurate documentation and ticket records

- Work collaboratively with senior engineers and **escalate** when required

Skills & Experience

Core Requirements

- 3+ years’ experience in an MSP or IT support environment

- Strong experience with Microsoft 365 administration and support





- Solid understanding of Azure fundamentals and identity management

- Experience with cloud-first and hybrid environments

- Good working knowledge of networking

- Hands-on troubleshooting across desktops, servers, and user environments

Security-Focused Experience (Highly Valued)

- Endpoint protection and EDR solutions

- Email security and anti‑phishing protection

- Identity security (MFA, Conditional Access, Zero Trust concepts)

- Backup and disaster recovery solutions

- Understanding of cybersecurity best practices for SMB environments

Technical Exposure

- Microsoft 365, Azure, Active Directory (on-prem & hybrid)

- Windows 10 / 11 environments

- Firewalls, routers, and managed switches

- Virtualisation platforms (advantageous)

What You’ll Bring

- Excellent communication and customer service skills

- Strong troubleshooting mindset and attention to detail

- Ability to work autonomously and in a team environment

- A passion for learning and staying current with Microsoft technologies

- A proactive approach to security and continuous improvement

- Valid driver’s licence and willingness to travel to client sites

Why Join Us?

- Work with modern Microsoft cloud and security technologies

- Exposure to a wide range of client environments and projects

- Clear career progression into Senior, Cloud, or Security roles

- Collaborative, supportive team culture

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📌 Level 2 Field Technician (New South Wales)
🏢 LAN Secure
📍 New South Wales