Job Description

Lift Care Services & Machinery Services Australia
n Sumner, Brisbane | Full-time | Monday to Friday

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Service Coordinator / Service Advisor
n Early Friday Finish & No Weekends

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Ready to take your service-advisor skills somewhere new?

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If you're an experienced dealership Service Advisor, Service Coordinator or Workshop Controller, you already have the skills we need: looking after customers, organising technicians, managing priorities and making sure jobs are followed through properly.

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Lift Care Services and Machinery Services Australia are looking for a capable, personable and highly organised coordinator to take ownership of our daily service operations.

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A major part of our work involves wheelchair-access lifters fitted to vehicles used by individuals, families, aged-care providers and disability-service organisations. We also support construction companies, commercial fleets, government departments and vehicle‐leasing companies.

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You don't need experience with our particular equipment. Your customer service, organisation and follow-through matter most—our experienced technicians handle the technical work, and we'll provide the product and system training you need.

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What you'll be doing

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You'll coordinate service, repair and inspection jobs from the first customer call through to completion and invoicing.

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Your responsibilities will include:

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- Responding to customer service and repair enquiries
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- Booking and scheduling field technicians and workshop jobs
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- Coordinating daily workloads, travel and job priorities
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- Confirming job requirements and preparing clear technician instructions
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- Preparing quotations and obtaining customer approvals
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- Keeping customers informed throughout their jobs
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- Arranging parts,



suppliers and subcontractors
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- Reviewing technician notes, timesheets, photographs and reports
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- Following up outstanding approvals, paperwork and information
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- Preparing completed jobs for invoicing and prompt closure
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- Maintaining accurate customer, vehicle, equipment and job records
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- Helping improve scheduling, job flow and customer-service processes
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Who we're looking for

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You'll be someone who enjoys helping customers, stays calm when priorities change and takes satisfaction in keeping everything organised.

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You will ideally bring:

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- Service-advising, service-coordination or workshop-control experience
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- Dealership, automotive, mechanical workshop, equipment-hire or field-service experience
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- Robust scheduling and organisational skills
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- Excellent customer service and communication
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- Confidence working with customers, technicians and suppliers
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- The ability to manage multiple jobs without losing track of the details
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- Experience preparing quotations and reviewing job paperwork
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- Good computer and administrative skills
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- Reliable follow-through and a strong sense of ownership
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- A practical, positive and solutions-focused approach
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Experience with Simpro or another job-management system would be highly regarded but is not essential.

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Mechanical or technical knowledge would also be helpful,



particularly experience with automotive servicing, hydraulics, vehicle-mounted equipment, access equipment, EWPs or machinery. However, you do not need to be a mechanic or know our products—that's what our experienced technicians are there for.

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A genuinely supportive workplace

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You'll join a friendly office team that helps coordinate the other businesses within our group.

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Service coordination and accounts work together in the same open-plan office, so support is close at hand and information is shared quickly. You'll have ownership of your role without being left to manage everything alone.

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We're a practical, cooperative team where people help one another and work together to keep customers looked after and jobs moving.

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What's on offer

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- Permanent, full-time employment
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- Monday-to-Friday hours with no weekend work
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- An early lunchtime finish every Friday
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- Competitive remuneration negotiated according to experience
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- A welcoming and supportive open-plan office
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- Full product and system training
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- No dealership sales targets
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- Support from experienced technicians, accounts and management
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- Interesting work across private, community, commercial and government sectors
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- The opportunity to take genuine ownership of the service-coordination role
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- An immediate start for the right person
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About us

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Lift Care Services specialises in servicing and repairing wheelchair-access lifters, tailgate loaders and other vehicle‐mounted lifts.

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Machinery Services Australia provides servicing, repairs and inspections for elevated work platforms and associated machinery.

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Both businesses operate from our Sumner facility as part of the General Services Group.

📌 Service & Operations Coordinator. (Queensland)
🏢 GENERAL SERVICES GROUP
📍 Queensland