Job Description

Key responsibilities

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- Providing exceptional customer service to customers throughout the service process
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- Managing customer enquiries, bookings and appointments
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- Coordinating service jobs with technicians and the workshop team
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- Maintaining accurate job and customer records
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- Preparing and processing service documentation, invoices and other administration
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- Following up outstanding jobs, parts and customer requirements
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- Keeping customers informed of job progress and expected completion times
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- Liaising with technicians, service managers, parts and other departments
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- Managing multiple tasks and priorities in a busy environment
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- General service centre administration and support
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About you

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- Previous experience working in a mechanical or automotive service centre – essential
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- Strong administration and organisational skills
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- Exceptional customer service and communication skills
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- The ability to confidently communicate with customers, technicians and management
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- Excellent attention to detail
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- Robust computer and administrative skills. Accounts Payable / Receivable experience an advantage
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- The ability to prioritise and manage multiple jobs at once
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- A proactive, solutions-focused approach
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- The ability to work effectively in a fast-paced environment
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- Experience with caravan servicing or the caravan industry will be highly regarded
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📌 Service Centre Administration & Customer Service (Narangba)
🏢 Titanium Caravans
📍 Narangba