Health Concierge — Client Care & Reception (Casual)
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Wellness Sanctuary | Pivotal Point
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Help people feel genuinely cared for - and build a career in integrative health.
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Wellness Sanctuary is an integrative health clinic helping clients restore energy, function and wellbeing through structured, personalised programs. We've recently moved into our new purpose-built premises at Pivotal Point in Southport, and we're looking for a warm, organised Health Concierge to be the face of the clinic and the person our clients trust from their first phone call onward.
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No formal health qualification is required. What matters is your attitude, your care for people, and your willingness to learn.
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What you'll do
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- Welcome clients in person, by phone and by email, and set the tone for their whole experience
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- Manage bookings, schedules and client records accurately
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- Guide clients through their program journey - explaining what's next, keeping them engaged, and helping them stay on track
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- Confidently and honestly discuss our services and programs so clients understand what's available to them
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- Prepare treatment rooms and support patient flow across the clinic
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- Keep the clinic running smoothly through a busy day
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What we're looking for
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- Genuine compassion, and satisfaction that comes from helping others
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- Excellent phone manner and confident face-to-face communication
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- Comfortable recommending services to assist our clients
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- Strong organisation and attention to detail under pressure
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- Reliable, team-oriented and open to feedback
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- Experience in customer service, reception, client care or sales (preferred, not essential)
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- Interest in health and wellness
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About the role workplace
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This is an active, hands-on role in a multi-room clinic. You'll be on your feet for much of your shift - walking between treatment rooms, escorting clients, preparing equipment and moving light items. A reasonable level of physical fitness and mobility is needed to perform these duties comfortably.
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What we offer
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- Training in holistic health and advanced wellness therapies
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- Brand-new premises with modern facilities and equipment
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- A clear pathway to grow with a clinic that's expanding
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- A small, supportive team doing work that matters
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📌 Health Concierge/ Customer service (casual) (City of Gold Coast)
🏢 wellness sanctuary
📍 City of Gold Coast
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