Job Description

HFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne. Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing several brands including Toyota, Ford, Mazda, Lexus and Jayco.

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Our mission:

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To become the most respected and loved dealership group in Australia—famous for always putting our customers and teammates first.

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Our Values

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100% – Be passionate about getting better every day

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Teamwork – Every role matters, every contribution counts

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Integrity – Always do the right thing

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Respect – Treat everyone with genuine care

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Fun – Bring positivity to everything we do

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Recognition – Celebrate the moments that matter

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The Role

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We are seeking an experienced Full-Time Service Receptionist to join our Service Department at Berwick Toyota.

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This is a front-of-house, customer-focused position where you will be the first point of contact for our service customers. You will play a key role in creating a welcoming and professional experience, both in person and over the phone.

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Your days will be fast-paced and diverse, requiring strong communication, organisation, and a genuine passion for customer service.

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Key Responsibilities

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- Meeting and greeting customers in a warm and professional manner
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- Answering incoming calls and assisting with customer enquiries
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- Booking service appointments and managing the service calendar
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- Keeping customers informed and ensuring a smooth front-of-house experience
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- Coordinating courtesy vehicles
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- Supporting the Service team with general administrative duties
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- Maintaining a clean, professional and welcoming reception area
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- Handling customer queries and escalating where required
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Must Have

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- Previous service reception or customer service experience (automotive highly regarded)
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- Strong administrative and organisational skills
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- Outstanding communication and interpersonal skills
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- Friendly, professional and well-presented
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- High attention to detail and time management
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- Ability to multitask in a fast-paced environment
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- Sound knowledge of Microsoft Office
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- A team-focused attitude with a positive, can-do approach
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What You Can Expect

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- Competitive hourly rate
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- Ongoing training and development
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- Supportive team environment
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- Career progression opportunities within a growing dealership group
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📌 Service Receptionist (Victoria)
🏢 HFH Auto Group
📍 Victoria