Job Description

About the role

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You'll own the schedule that turns sold work into started and finished jobs across QLD and NSW. That means converting sales into live projects, packing the week with the right trades, chasing completions and revisits, and keeping customers and site supers aligned - so we hit weekly start value and cash flow without chaos.

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What you'll do

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- Work effectively in a high-volume, time-critical environment where priorities shift through the day
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- Convert sales leads into active jobs and lock start dates to hit weekly start targets
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- Run the long-term schedule for employee trades and subcontractors
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- Handle inbound and outbound calls to confirm and manage appointments
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- Communicate clearly and professionally with customers, technicians, and internal teams
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- Track product ETAs, adjust starts, and keep stakeholders across delays
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- Run daily progress huddles with Site Supervisors and re-sequence work when sites slip
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- Book subcontractors, get POs issued/accepted, and align trades for starts and revisits
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- Own customer contact from welcome call and deposit through updates on delays/warranty
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- Work with accounts on deposits,



contracts, invoices and trade payments
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- Close completed jobs in Buildertrend once balances, trade pay & defect-free sign-off are done
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- Track warranty, defects and long-running jobs to resolution
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- Report weekly on starts, completions, revisits, RFT vs revisit rate, and baseline vs actual
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What you'll need

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- Scheduling and/or project coordination experience
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- Contractor / subcontractor coordination experience (office based)
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- Scheduling software experience (Buildertrend highly regarded)
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- Solid Excel and Microsoft 365
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- Excellent attention to detail and accuracy
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- The ability to prioritise competing demands
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- Strong organisation and clear written and phone communication
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- A team-first mindset and strong sense of accountability
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- Willingness to obtain a police check
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Why this role

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You're the hub between sales, site and cash. High ownership, explicit KPIs (starts, completions, sign-offs, fewer revisits), and direct impact on how the company runs week to week.

📌 Scheduler (City of Gold Coast)
🏢 Tradepro Installation Services
📍 City of Gold Coast