You'll be the engine room behind our sales process, coordinating quotes, orders and project documentation while keeping customers and internal teams in the loop every step of the way. Acting as a key point of contact, you'll help projects move smoothly from enquiry through to delivery.
Key responsibilities
- Provide administrative support to Account Managers, across quotes, tenders and orders
- Prepare quotation requests and project/tender documentation
- Raise and track sales orders, and manage project off-takes
- Keep customers and internal stakeholders updated on order status, variations and project progress
- Maintain accurate, up-to-date records across our databases and project folders (including Visual Manufacturing/VM)
- Liaise with Estimating, Production, Design and other internal teams to keep projects on track
- Monitor incoming enquiries and log current opportunities for the sales team
- Deliver consistently excellent customer service, both internally and externally
About you
- Prior experience in an administration, sales support or coordination role
- Excellent attention to detail and time management
- Strong written and verbal communication skills
- Comfortable juggling multiple priorities and deadlines
- A proactive, team-oriented approach and willingness to learn our systems and processes
- Experience with systems (e.g. Visual Manufacturing) is a plus, but not essential