Job Description

Kickstart or expand your Queensland State Government career with a prominent department based in the heart of the Brisbane CBD.

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Randstad is recruiting proactive, customer-focused AO3 Officers for a short-term contract sprint running from 12 October 2026 to 31 October 2026 (with potential for extension based on operational requirements).

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Secure a top-tier rate of $51.12/hr + Super and make an immediate impact within a collaborative CBD office environment.

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We are recruiting across two dedicated operational teams:

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- Investigations & Intelligence: For analytical thinkers with strong investigative instincts. You will navigate complex case files, research background information, and draft clear client correspondence to resolve sensitive account matters.
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- Engagement: For confident communicators who thrive in high-volume environments. You will manage phone and email inquiries, review financial applications, and negotiate realistic payment solutions.
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Kickstart or expand your Queensland State Government career with a prominent department based in the heart of the Brisbane CBD.

n

Randstad is recruiting proactive, customer-focused AO3 Officers for a short-term contract sprint running from 12 October 2026 to 31 October 2026 (with potential for extension based on operational requirements).

n

Secure a top-tier rate of $51.12/hr + Super and make an immediate impact within a collaborative CBD office environment.

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We are recruiting across two dedicated operational teams:

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- Investigations & Intelligence: For analytical thinkers with strong investigative instincts. You will navigate complex case files, research background information, and draft explicit client correspondence to resolve sensitive account matters.
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- Engagement: For confident communicators who thrive in high-volume environments. You will manage phone and email inquiries, review financial applications, and negotiate realistic payment solutions.
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Key Responsibilities

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- Handle inbound/outbound phone and email correspondence with high attention to detail and empathy.
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- Assess complex financial forms, applications, and supporting documents to deliver fair outcomes.
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- Apply critical thinking and investigative methods to analyze case details and determine resolution paths.
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- Conduct professional negotiations regarding outstanding client accounts.
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- Maintain precision when updating internal government databases and software systems.
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What You Will Bring

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- Communication: Strong verbal and written skills with the resilience to navigate challenging conversations.
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- Problem-Solving: Strong analytical skills and high attention to detail.
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- Tech Aptitude: Demonstrated agility learning and operating across multiple software applications simultaneously.
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- Relevant Experience: Backgrounds in debt recovery, contact centers, customer service, case management, or legal/financial administration are highly regarded.
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Key Role Perks

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- Competitive Pay: $51.12 per hour + Superannuation.
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- Prime Location: Easy access via Brisbane CBD train and bus lines.
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- Resume Value: Secure sought-after QLD State Government experience.
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- Supportive Onboarding: Complete training provided within a collaborative team culture.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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experience

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1 year

📌 ao3 service officer (Queensland)
🏢 Hr Partners
📍 Queensland