Next Hotel Melbourne is seeking a Guest Service Agent to welcome guests, manage check-in/check-out, and deliver a memorable stay. You will assist guests, upsell rooms and services, and provide prompt support to inquiries.
You will work across front office teams, use the PMS to update preferences, and adapt to a 24-hour rotating roster including weekends and holidays. We value hospitality professionals with polished verbal and written communication, a keen eye for detail, and a passion for
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📌 Guest Experience Agent - Upscale Hotel (Melbourne)
🏢 Next Hotels & Resorts
📍 Melbourne
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