Job Description

The desk is brand new. The name behind it is forty years old.

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Hotelstaff has been placing hospitality talent since 1986.

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As we head into 2027, we are opening a newly created position for a hospitality skilled who recognises the opportunity a changing employment landscape presents — in a market notoriously short of skilled labour.

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Do you have a start-up mindset?

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Are you prepared to do the work to be at the service of your clients?

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This may be a new role, but you will not be starting from nothing. Forty years does some of the heavy lifting: the name gets calls answered and secures meetings with prospective clients.

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This is a hunter's role — not for the faint-hearted. It is also genuinely rewarding and, for the right person, highly lucrative.

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About the Role

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On the client side, that means outbound activity — prospecting, calling, door knocking and site visits — carried out deliberately and consistently, not only when the desk goes quiet.

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On the candidate side, it means proactive strategies that build a pipeline of passive candidates. The people worth placing in hospitality are already employed, are not looking, and will never answer a job advertisement.

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Reaching them — by direct approach, referral, through the network, and by staying in contact with good people long before you need them — is the craft of this role.

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What You Will Actually Do

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Win new business. Prospecting, calling, door knocking, proposals and pricing. This is the hunter part of the role and it is not handed to anyone else — and every dollar of revenue you generate counts towards your bonus.

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Work forty years of network. Dormant clients, past placements and industry relationships. Mine it systematically.

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Fill the roles — both sides of the pass. Front of House and Back of House, taken equally seriously. A proper brief, screened by hand, interviewed and referenced. Casual and permanent.

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Build the passive pipeline. Headhunting and direct approach, referrals, network and industry relationships.

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Build and maintain strong client and candidate relationships throughout the recruitment process.

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Consistently build activity and momentum, even when the desk is quiet.

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There will be weeks where you hear no far more often than yes. Clients who don't return calls. In a market like this, traction is earned over months rather than days and this is the part of the job that is not for the faint-hearted.

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What makes it winnable is your attitude and commitment to success.

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Who This Suits

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You know hospitality properly — from venues, kitchens, hotels, catering or events, or from recruiting into them. You understand what the industry demands, and the difference between a chef who can hold a pass and one who cannot.

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You are confident on both sides of the pass, and brief both equally well.

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You are a hunter. A genuine track record of winning new business through outbound activity, and comfortable being measured on it.

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You source, rather than simply advertise.



Evidence of building a passive candidate pipeline through direct approach, referral and network.

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You are resilient. You have built something from a standing start before and stayed with it through the quiet weeks.

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You manage yourself. We are too small to manage anyone closely.

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Agency experience in permanent recruitment is a real advantage, as is an established Melbourne hospitality network. Experience taking something small and building it into something substantial is valuable and worth leaning on.

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Above all, we are looking for a self-starter — someone who can absorb a setback, recover quickly, and return the following day to do it all again.

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What We Offer

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Competitive base salary and uncapped bonus structure.

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Every dollar of revenue you generate counts towards your bonus.

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The desk you build is the desk you go on to lead.

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A genuine progression path into bringing on and managing consultants of your own, earned on results rather than tenure.

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Office based at our St Kilda Road office.

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The opportunity to build something substantial with the backing of a 40-year hospitality brand and network.

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A desk in its first year is built on calls made in a room where people can hear them. Hospitality does not keep office hours either, so some client and candidate contact will fall outside them.

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What Does Success Look Like?

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That is the easiest question to answer.

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When your inbound calls begin to exceed your outbound calls, you will know the desk has taken hold — and both the job satisfaction and the financial reward follow from there.

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If you're looking for a rewarding role where people are at the heart of what you do, we'd love to hear from you.

📌 Recruitment Consultant (Hospitality) (Victoria)
🏢 Hotelstaff
📍 Victoria