Customer Due Diligence Officer

Enjoy a competitive salary along with great perks, benefits, and staff discounts.
Your balance matters: Birthday leave, work-life balance and extra leave included!
Work alongside respectful, supportive leaders who care about your development

Are you detail-oriented and passionate about compliance and financial crime prevention? As an Customer Due Diligence Officer, you'll assist with customer verification, risk assessments, transaction monitoring, and maintaining accurate customer records. You'll work closely with Members, internal teams, and AML specialists to ensure compliance requirements are met while delivering a positive Member experience.

This is a part‑time position (20 hours per week) within a friendly, collaborative, and rapid‑paced environment.

What You’ll Bring
To be successful, you'll ideally have:

Experience in banking, financial services, or a customer-focused environment.
Strong attention to detail and the ability to maintain accurate records.
Excellent written and verbal communication skills.
Strong customer service skills with the ability to build positive relationships with Members and internal stakeholders.
Confidence using Microsoft Office and learning new systems and processes.
The ability to analyse information, identify potential risks, and escalate issues when required.
Ability to work effectively both independently and as part of a team.
Tertiary qualifications in Business, Finance, Criminology, or a related field (desirable).
AML/CTF or compliance-related certifications (desirable).

Why You’ll Love Working With Us
You’ll be joining a team that values collaboration, celebrates wins,



and supports each other. You’ll have opportunities to learn, develop, and make a meaningful impact on both staff and Members across Queensland Country.
If you’re someone who enjoys problem‑solving, helping others, and being part of a team that genuinely cares, we’d love to hear from you.

About Us
Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.
Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

Work life balance and flexible working options
Birthday Leave
Community Volunteer Leave
Access to an Employee Assistance Program (EAP)
Access to our Wellness Program
Discounts on your Banking and Health Insurance products
Cultural lunches and social clubs
Excellent training and development opportunities

How to Apply
To apply for this role please follow the links or apply via our Careers Page. Applications close Wednesday 7 October at 5pm.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Emily on 07 4758 8214.
If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

📌 Customer Due Diligence Officer (Townsville)
🏢 Queensland Country Bank
📍 Townsville