Description

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an Operational Delivery Advisor, you'll provide trusted administrative and operational support across our Operations team.

You'll work closely with leaders, team members and business partners to coordinate recurring business activities, maintain accurate records and reporting, support governance forums, and help ensure key deliverables are completed efficiently and effectively. Drawing on your strong organisational skills and attention to detail, you'll help improve processes, support recruitment coordination, manage documentation and contribute to the smooth running of business operations.

This role also offers the opportunity to build relationships across a wide range of stakeholders and contribute to continuous improvement initiatives that enhance team performance and outcomes. The role supports the Operations business unit within Enablement.

This role is a permanent opportunity and is based in Brisbane, Sydney or Melbourne.

Responsibilities

Day to day, you'll:

- Coordinate business activities, schedules, action registers and documentation to support operational outcomes.
- Support leaders and teams by responding to routine enquiries and coordinating follow-up actions.
- Coordinate agendas, meeting papers, logistics and action tracking for governance and leadership forums.
- Assist with budget tracking, forecasts, invoices, purchase orders and reconciliations.
- Maintain registers, records,



reporting information and business documentation.
- Build strong relationships across Operations and broader business functions to support delivery outcomes.
- Identify opportunities to improve administrative processes, reporting and information management practices.
- Coordinate recruitment administration activities and support workforce planning processes.

Qualifications

It goes without saying you'll be a excellent communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You have demonstrated experience providing business administration, governance or operational coordination support.
- Your written and verbal communication skills are highly developed.
- You'll bring exceptional attention to detail and experience maintaining accurate records, reporting and business information.
- You're skilled at building collaborative stakeholder relationships and delivering a strong service experience.
- You are confident using Microsoft Office, spreadsheets, presentations, SharePoint and workflow systems.
- Your experience within superannuation or financial services would be highly regarded.
- You'll have exposure to governance forums, budget administration, risk processes or project coordination.
- You're equipped with relevant qualifications in business administration, project support or a related discipline, or equivalent experience.

📌 Operational Delivery Advisor (Brisbane)
🏢 Australia Retirement Trust
📍 Brisbane