Job Description

Junior Sales Operations Coordinator | Home Electrification

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Are you highly organised, great with people and at your best when there's plenty happening?

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Join Smart Energy as a Sales Operations Coordinator and become a key part of the team that keeps our national sales operation moving.

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You'll coordinate appointments, support teams across Australia and speak directly with customers to ensure every sale progresses smoothly - from the initial booking through to installation.

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Who We Are

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Smart Energy is a leading national home electrification company specialising in solar systems, batteries and hot water heat pumps for Australian households.

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Our mission is simple: make renewable energy easy and help homeowners save money.

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From humble beginnings in a Byron Bay warehouse, we've grown into a national business with 18 teams across Australia. Ten years in, we're only just getting started.

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About the Role

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As our Sales Operations Coordinator, you'll be the essential link between our Sales teams, customers and Installation teams.

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This is a fast-paced, people-focused role combining customer service, administration, scheduling and quality control. Your work will help ensure appointments are coordinated efficiently, sales are accurately verified and customers are prepared for a smooth installation.

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What You'll Do

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- Manage appointment cancellations, reschedules and enquiries from Sales Managers, Solar Specialists and Lead Generators
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- Speak directly with customers to resolve concerns, minimise cancellations and reschedule appointments
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- Coordinate and oversee sales campaigns across more than 15 offices nationwide
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- Allocate and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers
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- Complete live sale verification and quality-control checks
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- Book installations and collect the required customer and site information
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- Maintain daily communication with sales teams across Australia to manage schedules and leads
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- Support the onboarding of new Solar Specialists alongside Sales Managers and Operations
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- Liaise with our Salesforce team to troubleshoot system issues
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- Build strong working relationships with stakeholders across different teams and locations
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About You

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You don't need experience in renewable energy - we're looking for someone with the right attitude, organisation and communication skills.

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You'll ideally bring:

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- Experience in customer service, administration, hospitality or a coordination role
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- Solid organisation, multitasking and time-management skills
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- Confidence communicating with customers and internal stakeholders
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- The ability to remain calm and solutions-focused in a busy environment
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- A proactive attitude and the ability to work independently
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- Confidence using Google Workspace or Microsoft Office
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- The ability to adapt quickly when priorities change
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- Experience using Salesforce or another CRM system - highly regarded, but not essential
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Why Join Smart Energy?

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At Smart Energy, we take our work seriously - but we don't take ourselves too seriously.

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You'll join an ambitious and supportive team where ideas are welcomed, great work is recognised and career progression is genuinely encouraged.

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You'll also enjoy:

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- Annual incentive trips to Bali for high performers
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- EOFY Operations Awards in Byron Bay, including flights and accommodation
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- Friday drinks and team pub lunches
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- Ongoing training and genuine career-development opportunities
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- An incredible annual Christmas party in Byron Bay or Sydney
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- A fun, social and supportive office culture
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- The opportunity to grow with a fast-moving national business
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- Meaningful work within Australia's booming renewable-energy industry
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As Smart Energy continues to expand, so will the opportunities available to talented people who want to grow with us.

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Working Hours and Location

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- Please note: This is a fully onsite role based in our vibrant Waterloo office, working Monday to Friday. Standard hours are 9:30am–5:30pm, with a later 12:00pm–8:00pm shift every Wednesday
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- No weekend work
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Make the Smart Move

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If you're organised, energetic and ready to build your career with a company making a genuine difference, we'd love to hear from you.

📌 Sales Operations Coordinator | Home Electrification (New South Wales)
🏢 Smart Energy Pte
📍 New South Wales