Lifestyle Communities is a leading provider of affordable, inclusive and vibrant independent living communities across Victoria. Our mission is to enrich the lives of our homeowners by fostering a sense of belonging, independence and wellbeing. With a focus on community, connection and an active lifestyle, we are committed to creating exceptional experiences for our homeowners.

About the role

We are looking for an inspiring Lifestyle Area Manager to support the delivery of homeowner experience and operational delivery of our amazing communities in the Bellarine and West, Victoria.

Working as part of the Experience team, this role will support the existing and growing portfolio of communities.

This is a role for a leader who will collaborate with peers, coach and mentor our teams, drive operational excellence, and have a creative curiosity that will help us reimagine the future while never losing sight of our customer as the only truth.

As the Lifestyle Area Manager, my days will involve;

- You will help to oversee the homeowner experience and operational running of a portfolio of communities in a region.
- You will take a proactive and commercially minded approach to continuously evolving the homeowner experience, identifying opportunities, making informed decisions and implementing solutions that enhance homeowner satisfaction while contributing to the sustainable performance of our communities.
- You will focus on the ongoing training and development of your team so that they are suitably skilled to conquer the opportunities and challenges of their roles.
- You will build teamwork and cooperation across communities by sharing resources, knowledge, and skills.
- You will provide on-the-ground support and direction to communities and Lifestyle Managers in their region to bring the homeowner experience to life!




- Champion our culture of customer obsession and inspire our teams to continuously focus on delivering an amazing customer service experience that delights and exceeds expectations.
- Develop rapport and provide outstanding customer service to homeowners
- As a customer-centric leader, generate genuine buy-in and consistent adoption of our service culture and ensures that the brand vision and experience standards are successfully brought to life.
- Support the implementation across the communities and adopted in our communities and uses reporting and insights to continuously strive for improvement.
- Work with the Executive General Manager, Operations & Experience to identify communities that need support with enhancing homeowner experience and delivering referrals. Execute plans to address these issues working proactively with the LM team, Sales, and Marketing to realise outcomes.
- Be the voice of the Lifestyle Management team in putting forward ideas and suggestions to improve the operational efficiency of our communities.

What you need to be successful in the role:

- You bring a strong track record of performance in leadership roles as a skilled leader of people and developing high-performance teams.
- You have a robust commercial mindset and the ability to balance exceptional customer experiences with sound commercial and operational decision-making.
- The ability to manage up and down and develop strong working relationships with your team and the executive team
- Strong computer skills – including Microsoft Office and Outlook, experience with Salesforce would also be advantageous
- You must hold a current full driver’s licence as travel is required

What we offer

- Ongoing professional development and training opportunities
- A collaborative and supportive work environment
- Lifestyle Hours
- Be part of a workplace that values curiosity, innovation, collaboration, and people excellence!

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📌 Lifestyle Area Manager (Geelong)
🏢 Lifestyle Communities
📍 Geelong