Job Description

A well established business in the Electrical and Data industry, ARA Technologies is a member of the ARA Group of Companies, with a focus on critical power and communications. We are proud to service a broad range of blue-chip customers across Australia and New Zealand.

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This is an exciting opportunity to start with a company that is growing and has excellent clients. The office is based in Rydalmere. This highly respected industry leader is seeking a agile Service Admin to join their close-knit team.

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Duties and Responsibilities:

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Provide daily operational and administrative support for all Service Contracts and ad-hoc Client request with specific reference to achieving agreed SLA's;-

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Includes managing the job life cycle for Service Contracts and ad-hoc Service requests from initial notification through to completion.

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Updating all Customer Portals as required

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Generate accurate Job Cards for NSW Field Staff & Work Orders for sub-contractors nationally

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Order materials, stock & transportation as required by the works in progress

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Ensure all accurate information and documentation is updated in the Job Management System

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Accounts payable for all Service Works

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Monitor and report on SLA's, meeting, and exceeding customer requirements

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Assist in the assembly of customer and field staff documentation, as required

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Accurately record all external contract costs

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Stock Inventory co-ordination and reporting, as required

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Skills and Qualifications:

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Whilst no formal qualifications are required for this role, a Cert IV in Business Administration (or equivalent) would be well regarded

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Prior experience in dealing in a fast-paced Service environment is essential

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Passion for providing great customer service to Clients

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Competency in Microsoft applications including Word, Excel and Outlook.

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Strong organizational, verbal and written communications skills

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Attention to detail and exceptional organisational skills

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In return you will receive a great career opportunity, a salary to match your skills, access to the Employees assistance programme and a great culture and variety of people.

📌 Service Administrator (New South Wales)
🏢 ARA Technology Services
📍 New South Wales