Job Description

WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.

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Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis. We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.

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Areyoureadytobeanimportantpartofthisever-transformationaljourney?

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Duration: Fixed Term Contract for 12 months with possibility of Extension and Conversion

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WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.

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Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis. We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.

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Areyoureadytobeanimportantpartofthisever-transformationaljourney?

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Duration: Fixed Term Contract for 12 months with possibility of extension

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As a member of the Infrastructure support team, the incumbent with a minimum of 5 years technical experience, provide

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in office hands and eyes support for end-users, 3rd party vendors and IT support groups. Hands and eyes support include

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but is not limited to physical support (deploy, rack, stack, patch, cable) for IMACs, upgrades, device commissioning and

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decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting and lights-on

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verification, reboot/power cycle etc. The role requires ability to safely lift heavy equipment and if required move

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equipment using fork lift. A strong ticketing experience is required as well as technical aptitude and ability to research and

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solve complex issues independently.

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2.0 RESPONSIBILITIES:

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2.1 Operational Responsibilities:

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Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration

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duties that includes:

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- Physical support (Racking and Stacking) of servers,



network devices and other equipment's during the support,
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- Rack cabling, clean cable routing and cable management within racks
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- Support for Component upgrades, swaps, change-out, Lights-on verification, reboots
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Understand the installed infrastructure design at all locations including potential impact on business services in the case of infrastructure issues/outages

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Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system

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Maintain infrastructure facilities including hardware equipment, cabling/patching and IT rooms in a clean, secure and proper operating state to eliminate disruptions in service

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Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return

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Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs

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Manage Data Center logistics, assisting with shipping, provisioning and decommissioning processes

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Assist with asset and inventory management of hardware and data center supplies

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Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility managements providers

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Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

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Participate and support SWAT team activities in response to Incident/problem resolution

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Participate in Change Review Board (CRB) meetings to support change activities

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Work with appropriate team in developing appropriate communications to end-users,



on planned/unplanned outages.

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Perform required backup media handling support

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Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.

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CandidateDataPrivacyNotice|HCLTechnologies

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Wearecommittedtorespectingyourprivacyandfortheprotectionofyourpersonaldata. Yourpersonaldatawillbecollectedandprocessedinlinewithourcandidateprivacynotice:https://www.hcltech.com/candidate-privacy-notice.Thisprivacynoticewillhelpyoutounderstandwhatpersonaldatawecollectaboutyou,howweusethispersonaldata,andwhatrightsyouhaveregardingyourpersonaldata. ByreplyingtothisemailorsubmittinganypersonaldatatoHCLTech,youacknowledgethatyouhavereadandunderstoodthecandidateprivacynoticeandhaveprovidedyourconsenttotheprocessingofyourdataforrecruitmentpurposesasdescribedintheprivacynotice".

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Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.

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CandidateDataPrivacyNotice|HCLTechnologies

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Wearecommittedtorespectingyourprivacyandfortheprotectionofyourpersonaldata. Yourpersonaldatawillbecollectedandprocessedinlinewithourcandidateprivacynotice:https://www.hcltech.com/candidate-privacy-notice.Thisprivacynoticewillhelpyoutounderstandwhatpersonaldatawecollectaboutyou,howweusethispersonaldata,andwhatrightsyouhaveregardingyourpersonaldata. ByreplyingtothisemailorsubmittinganypersonaldatatoHCLTech,youacknowledgethatyouhavereadandunderstoodthecandidateprivacynoticeandhaveprovidedyourconsenttotheprocessingofyourdataforrecruitmentpurposesasdescribedintheprivacynotice".

📌 IT Support Technician (Victoria)
🏢 HCLTech
📍 Victoria