At Sylvanvale, our purpose is toenable people with disability tolive independently and make choices about the lives they want tolead. We partner with people, families, employees and communitiesto deliver support grounded in our values ofbelonging, choice, respect, safety andcontribution . Based on our 2026 Staff EngagementSurvey results, Sylvanvale has also been recognised as one of thewinners of the Xref Engage Best Workplace Awards for2026.

- ConvenientSutherland location, close to the train station and localcafés
- Brand new, architecturally designedoffices
- Not-for-profit salary packagingbenefits, including up to $15,900 tax-free plus $2,750 mealand entertainment packaging per FBT year
- 17.5% annual leave loading forpermanent employees
- Option to purchase an additional weekof annual leave each year
- Free and confidential EmployeeAssistance Program (EAP) for employees and theirfamilies
- Make a genuine difference by supportingpeople with disability to live their best lives

About TheRole

Your overall responsibility will beto provide quality, client-focused administrative services to thePractice and Compliance Team including the coordination of Learningand Development (L&D;) activities, our Restrictive PracticesPanel and reporting.

You are the glue that holds thePractice and Compliance team together. This is a busy team with awide range of functions and responsibilities. Being a friendlyface and first point of contact for many enquiries combined with aproactive approach to problem solving will help this team meettheir KPIs.

You will be the masterful coordinatorof L&D; events and a key player in working with internalstakeholders to improve attendance at training. Accurate andtimely recordkeeping is an essential part of this role, as is beinga super user of our L&D; system which includes online training,requiring accurate data entry andreporting.





You will keep on top of expiry datesfor Client Behaviour Support Plans and be on top of the nuance ofreporting needs across several different systems (NDIS Quality andSafeguards Commission Proda Portal and Department of Communitiesand Justice Restrictive Practices AuthorisationPortal).

Responsibilities include but are notlimited to:

- Planning,booking and organising L&D; related events andprograms.
- Setting up spaces for L&Dactivities; and supporting facilitators with resources andfacilities.
- Responding and actioning L&Dqueries; via phone and email.
- Capturing and recording attendance andevaluation records accurately and in a timely manner.
- Lodging recommendations fromInvestigation reports in the Incident ManagementSystem.
- Completing reporting in the NDISQuality and Safeguards Commission as an AuthorisedReportable Incident Notifier and Authorised ReportingOfficer and tracking in MS Teams.
- Coordinate the Sylvanvale RPA Panel andmaintain accurate records.
- Support the Practice and ComplianceTeam as required.

Aboutyou

You are a motivated administrator whowill thrive in supporting the team. You strive for continuousimprovement and take pride in delivering high quality services. Youare a great communicator and invest in developing great stakeholderrelationships. You excel in accurate and timelyrecordkeeping.

- Excellenttechnology capability which includes MS Office applicationskills.
- Focus on process improvement.
- Quality driven and high attention todetail.
- Positive attitude with an ability to beflexible and adaptable.
- Robust ability to calmly coordinatemultiple projects simultaneously.
- Reporting and data analysisskills.

Experience in the disability sectorand knowledge of the NDIS Quality and Safeguards Commission Prodaportal and the Department of Communities and Justice RestrictivePractices Authorisation panel is highly advantageous but notessential.

A valid NSW Drivers Licence isessential, and an offer will be subject to a police clearance, acurrent WWCC and a NDIS Worker ScreeningCheck.

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📌 Administrator (New South Wales)
🏢 Sylvanvale
📍 New South Wales