Job Description

All Rounder (Reception & Housekeeping) - Shepparton Holiday Park

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Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

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Shepparton Holiday Park, located in the heart of Victoria's Goulburn Valley, offers a relaxed and welcoming setting just minutes from Shepparton's shops, cafés and local attractions. With comfortable cabins, caravan and camping sites, the park provides a convenient base for guests exploring the region.

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As part of our team, you'll play an important role in creating memorable stays while helping maintain a well-presented and welcoming park environment.

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We are currently seeking a Casual All‐Rounder (Reception & Housekeeping) to join our team.

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Why Join Us?

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- Join a supportive and friendly team in a well-established holiday park
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- Be part of a growing organisation within the Hampshire Property Group network
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- Opportunities for ongoing training and career development
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- Work in a welcoming environment where exceptional guest service is valued
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THE ROLE

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We are seeking a motivated and guest-focused Casual All‐Rounder to work across both Housekeeping and Reception at Shepparton Holiday Park.

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This is a genuinely varied,



hands‐on role where you'll work across both areas depending on the operational needs of the park. You'll help ensure our cabins and facilities are clean, comfortable and presented to a high standard, while also providing friendly and effective service to guests at reception.

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The role includes weekend work and requires availability across a 7-day rotating roster, with shifts and hours varying based on business needs. From time to time, you may also be required to participate in an on‐call roster to assist with after‐hours guest enquiries or operational matters.

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Responsibilities

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- Clean and present guest cabins and accommodation to a high standard
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- Clean bathrooms, amenities, camp kitchens and shared facilities
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- Restock linen, toiletries, cleaning products and guest supplies as required
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- Maintain the cleanliness and presentation of communal and recreational areas
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- Identify and report maintenance or safety issues to management
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- Support the overall presentation and cleanliness of the park
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Reception

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- Welcome guests and manage check-in and check‐out processes
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- Manage reservations, guest enquiries and telephone calls
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- Process payments and undertake cash handling duties
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- Provide local area information and deliver friendly, professional guest service
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- Complete general reception and administrative tasks
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- Assist with after‐hours guest enquiries when participating in the on‐call roster
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As an All‐Rounder, you'll be expected to work across both Housekeeping and Reception depending on the operational needs of the park. Flexibility and a willingness to undertake hands‐on cleaning duties are essential to the role.

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ABOUT YOU

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To thrive in this role, you'll bring:

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- Previous experience in a holiday park, hotel or hospitality workplace (preferred)
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- A willingness to undertake both reception and hands‐on housekeeping duties as a core part of the role
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- Experience using reservation systems (RMS experience highly regarded, but training can be provided)
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- A friendly, positive and guest‐focused attitude
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- Strong customer service and communication skills
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- A hands‐on approach with excellent attention to detail
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- Sound computer skills, including Microsoft Office
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- The ability to work independently and as part of a team
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- Excellent personal presentation and reliability
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- Flexibility to work across a 7‐day rotating roster, including weekends, and participate in an on‐call roster as required
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- Availability for an immediate start will be highly regarded
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JOIN OUR TEAM

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Remuneration

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The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.

📌 All Rounder (Reception & Housekeeping) - Shepparton Holiday Park
🏢 Hampshire Property Group
📍 Shepparton