Product Support Specialist -- 1st/2nd Line IT Support (Victoria)

Product Support Specialist -- 1st/2nd Line IT Support (Victoria)

25 Sep
|
Inforcer
|
Victoria

25 Sep

Inforcer

Victoria

Job Description

inforcer in Melbourne is seeking a Product Support Specialist to manage day-to-day ticketing and help build KPI dashboards. You will provide 1st and 2nd line IT support to our partners, diagnose issues, and ensure high-quality service on our cybersecurity and AI platform.

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You will collaborate with Engineering and Product teams to capture feedback, create automations, and drive improvements in our support processes. A proactive communicator with ITIL understanding will thrive here.

📌 Product Support Specialist -- 1st/2nd Line IT Support (Victoria)
🏢 Inforcer
📍 Victoria

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