Job Description

What you'll be doing

- Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.
- Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.
- Prepare group quotations, contracts, rooming lists, payments and group movement information.
- Build and maintain solid relationships with clients, PCOs, travel partners and internal stakeholders.
- Support, coach and develop team members through ongoing training, guidance and performance feedback.
- Assist the Portfolio Reservations Manager with daily tasks and team supervision.
- Handle escalated guest and client enquiries professionally and efficiently.
- Monitor group inventory, forecasting and business trends to maximise hotel performance.
- Produce group reservation reports, forecasts and analysis to support business decisions.
- Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.
- Identify opportunities to improve processes, systems and team efficiency.
- Champion Accor standards, values and our Heartist culture in everything you do.

📌 Group Reservations Supervisor (Melbourne)
🏢 Novotel
📍 Melbourne