Job Description

Reservations Agent

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Join Amora Hotels & Resorts

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Founded in 1997, Amora Hotels & Resorts owns and operates seven premium hotels across Australia and Thailand. With ambitious plans to double our portfolio over the next five years, there has never been a more exciting time to join our growing team.

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About Amora Brisbane

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Located in the heart of Brisbane CBD, Amora Brisbane is a luxury 5-star hotel featuring 296 contemporary guest rooms and suites following a multi-million-dollar refurbishment. The hotel boasts Dapl Restaurant, Lobby Bar, In-Room Dining, and 11 versatile conference and event spaces catering for up to 280 guests.

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We are seeking a highly organised, service-focused and detail-oriented Reservations Agent to join our Reservations team.

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About the Role

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As a Reservations Agent, you will be responsible for managing guest accommodation reservations and enquiries, ensuring every guest receives exceptional service from the moment they contact the hotel through to their arrival.

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Working closely with Front Office, Revenue, Sales, Conference & Events, and other operational departments, you will assist with reservations administration, room inventory management, booking modifications, and guest communications while maintaining the highest standards of accuracy and professionalism.

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This position is primarily rostered 10:00am to 6:00pm, Monday to Friday, with occasional Saturday shifts as required.

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Key Responsibilities

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- Manage individual and group accommodation reservations via phone, email and online channels.
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- Process new bookings, amendments, cancellations and special requests accurately.
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- Respond to guest enquiries promptly and professionally.
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- Maintain accurate reservation records within Opera Cloud PMS.
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- Monitor room inventory and assist in maximising occupancy and revenue opportunities.
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- Liaise with Front Office, Revenue, Sales and Events teams to ensure seamless guest experiences.
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- Assist with group reservation requests and rooming lists when required.
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- Ensure all payment, deposit and reservation procedures are followed.
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- Prepare reservation reports and maintain departmental records.
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- Uphold Amora Hotels & Resorts service standards at all times.
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About You

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To be successful in this role, you will bring:

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- Previous experience in Hotel Reservations, Front Office or a similar hospitality role.
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- Experience working within a 4 or 5-star hotel environment preferred.
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- Knowledge of Opera Cloud or a similar Property Management System.
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- Solid administrative and organisational skills.
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- Excellent attention to detail and accuracy.
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- Outstanding written and verbal communication skills.
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- A customer-focused approach with a passion for delivering exceptional guest service.
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- The ability to work independently and as part of a collaborative team.
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Why Join Amora Brisbane?

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- Full-time permanent position.
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- Primarily Monday to Friday roster.
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- Complimentary duty meals.
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- Uniforms provided and dry-cleaned.
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- Ongoing training and development opportunities.
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- Team member accommodation and dining discounts across Amora Hotels & Resorts.
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- Supportive and inclusive team culture.
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- Career growth opportunities within an expanding hotel group.
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Amora Hotels & Resorts is committed to providing a safe, inclusive and respectful workplace and is proud to be an Equal Opportunity Employer.

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Only shortlisted applicants will be contacted.

📌 Reservations Agent (Queensland)
🏢 Amora Hotel
📍 Queensland