Job Description

NORTHSIX is partnering with an established business that provides essential equipment sales, service and support to industrial and commercial customers across Melbourne. This is an opportunity to join a supportive service team as a Service Scheduler, balancing urgent, reactive work with planned scheduling in a business where things can change direction fast.

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The Role

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Reporting to the Department Leader, you will manage the daily scheduling and coordination of a technician team, handling both urgent customer callouts and planned maintenance or upgrade work. You will be the point of contact, in a team of 5, who keeps everything moving, prioritising what needs to happen now against what is planned for later, and coordinating external contractors, technicians and third-party trades to get every job resourced correctly.

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Key Responsibilities

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- Manage inbound requests from customers who need urgent support, and schedule these as a priority against planned work
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- Schedule and coordinate periodical maintenance and equipment upgrade work alongside reactive callouts
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- Coordinate technicians, external contractors and third party trades and vendors to ensure every job is resourced and ready to go
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- Communicate directly with customers to manage expectations, provide updates and resolve enquiries
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- Allocate the right resource to each job, minimising travel time and maximising technician utilisation
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- Prepare technicians with the information,



work instructions and documentation needed to complete jobs in a single visit wherever possible
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- Escalate complex technical, warranty or commercial matters to the Department Leader
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- Maintain accurate data across scheduling and CRM systems to support reporting and decision making
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- Identify and flag recent business opportunities to the sales team
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About You

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- Experience in a fast-paced scheduling, dispatch or coordination role, ideally from an industry where priorities can shift quickly and response times matter
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- Comfortable managing urgent, reactive work alongside planned scheduling, and able to stay calm and think clearly when priorities change without notice
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- Confident coordinating multiple external parties at once, including technicians, contractors and vendors
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- A strong communicator who builds trust quickly with customers, colleagues and third parties
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- Sound judgement on when to push forward and when to elevate
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- Proficient across business systems, CRM and scheduling platforms
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- A minimum of 2 years experience in scheduling, dispatch, administration or customer service. Background from a time critical or priority service environment, such as utilities, emergency or essential services, trades dispatch or field service coordination, is highly regarded
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- Full time position, Monday to Friday, standard business hours, with a monthly RDO
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- Genuine opportunities for growth and progression within the business
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- A supportive team environment
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📌 Service Scheduler - Melbourne (Victoria)
🏢 NORTHSIX
📍 Victoria