- Location: Brisbane City, QLD
- Type: Contract
- Job #18806

About the role

Join a busy ICT Operations team as a Technical Support Officer (AO4) and become the first point of contact for users across a range of ICT services. You’ll provide hands-on technical support, resolve issues, triage incidents and ensure requests meet agreed service levels.

Key Responsibilities

- Provide first-line service desk and desktop support across hardware, software and telecommunications.
- Triage, prioritise and escalate incidents to meet service level targets.
- Troubleshoot technical issues across user devices, applications and Microsoft 365.
- Track incidents and requests through to resolution.
- Create and maintain support guides to improve service quality and reduce user downtime.

Highly desirable criteria

- Strong service desk or desktop support experience.
- Hands-on Microsoft 365 troubleshooting experience.
- Strong incident triage and escalation skills.




- Clear communication with technical and non-technical stakeholders.
- Ability to prioritise work in a rapid-paced support environment.

Desirable criteria

- Experience in a government or large enterprise environment.
- Knowledge of IT service management processes.
- Experience with service level agreements and incident reporting.
- Flexibility to support a Monday–Friday rotational roster and occasional on-call requirements.

Skills and experience

- Technical troubleshooting
- Microsoft 365
- Service desk and desktop support
- Incident management
- Stakeholder communication

Contact Details

For a confidential chat, please contact Mur on 0436 438 272 or via email at [email protected] and we would be more than happy to provide you with additional information and assist in the application process.

📌 Technical Support Officer (Brisbane)
🏢 Exclaim IT
📍 Brisbane