Job Description

Client Concierge - Customer Service Officer

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Reception & Administration Officer

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Be the welcoming face of DANS In Home Care

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At DANS In Home Care, we know that first impressions matter.

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Whether it's a client walking through our doors, a family member calling with a question, or a team member needing support, we're looking for someone who can make people feel welcomed, valued and cared for from the very first interaction.

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If you're organised, love working with people, enjoy variety in your day, and take pride in keeping things running smoothly, we'd love to hear from you.

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Why DANS?

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For more than 25 years, DANS In Home Care has been supporting people across Western NSW to live independently and comfortably in their own homes.

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We're a local organisation built on genuine care, strong relationships and a commitment to making a difference in our community.

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At DANS, you'll join a team that works hard, supports one another, celebrates wins together and genuinely enjoys what we do.

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We're proud of our culture and are looking for someone who will become an important part of it.

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What Does Success Look Like?

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Success in this role means being the welcoming face and professional first point of contact for DANS In Home Care.

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It's ensuring every visitor, client and caller receives a positive experience, while providing high-quality administrative support to the wider team.

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It's keeping the office organised, managing competing priorities effectively, and supporting the day-to-day operations that help our services run smoothly.

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Through professionalism, attention to detail and a genuine commitment to helping others, you'll play an important role in supporting both our team and the clients we serve.

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About the Role

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In our Reception & Administration role, you'll be the first point of contact for many of the people who interact with DANS.

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You'll play a vital role in creating a positive experience while providing administrative support that helps keep our office running smoothly.

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No two days are exactly the same, which is perfect for someone who enjoys variety and being part of a busy, supportive environment.

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What You'll Be Doing

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Reception & Customer Service

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- Welcoming clients, families, staff and visitors to our office
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- Answering incoming phone calls and responding to enquiries
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- Directing enquiries to the appropriate team members
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- Creating a friendly, professional and welcoming environment
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- Managing incoming and outgoing correspondence
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Administration Support

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- Providing administrative support across the organisation
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- Preparing documents, reports and correspondence
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- Maintaining accurate records and filing systems
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- Assisting with data entry and general office administration
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- Ordering and monitoring office supplies
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Team Support

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- Assisting the broader team with day-to-day administrative tasks
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- Supporting office projects and initiatives
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- Helping maintain efficient and organised office operations
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- Building positive relationships with staff, clients and stakeholders
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Why You'll Love Working Here

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You're Never Doing It Alone

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We're a supportive team that genuinely looks out for one another. When things get busy, people help. When there are wins, we celebrate them.

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Variety Every Day

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No two days are the same. One moment you might be helping a client, the next you're supporting the team behind the scenes.

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Meaningful Work

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Everything you do contributes to helping our clients receive the care and support they need.

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Room to Grow

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We're committed to helping our people develop their skills and build rewarding careers.

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About You

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We're looking for someone who:

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- Loves working with people
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- Has a warm and friendly personality
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- Communicates confidently and professionally
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- Is highly organised and reliable
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- Has excellent attention to detail
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- Enjoys working in a busy environment
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- Can juggle multiple priorities with ease
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- Is proactive and willing to help wherever needed
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- Takes pride in providing outstanding customer service
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- Brings positivity and energy to the workplace
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Experience We'd Love to See

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Highly Regarded

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- Previous experience in reception, administration or customer service
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- Experience in a fast-paced office environment
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- Excellent organisational and problem-solving skills
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- Experience working within healthcare, aged care, disability or community services (desirable)
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Essential

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- Strong computer skills, including Microsoft Office
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- Current Driver's Licence
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- NDIS Worker Screening Check (or willingness to obtain)
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What's In It For You?

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- Competitive salary
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- Meaningful, purpose-driven work
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- A welcoming and supportive team culture
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- Ongoing learning and development opportunities
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- Growth opportunities within a respected local organisation
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- The opportunity to make a genuine difference in your community
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Ready to Join the DANS Team?

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If you're someone who enjoys helping people, thrives in a team environment, and wants to be part of an organisation that genuinely cares, we'd love to hear from you.

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Bring your personality, your organisational skills and your passion for helping others. We'll provide the support to help you succeed.

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Apply today and become the welcoming face of DANS In Home Care.

📌 Client Concierge - Customer Service Officer (Dubbo)
🏢 D.A.N.S. Inhome Care
📍 Dubbo