Job Description

Key responsibilities

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- Answering incoming phone calls and responding to customer enquiries
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- Booking vehicles in for servicing and repairs
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- Managing customer bookings and workshop schedules
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- Ordering and following up on parts when required
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- Acting as the main point of contact for customers throughout the repair process
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- Providing clear updates, recommendations and estimates to customers
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- Preparing and processing invoices and estimates
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- Liaising with technicians to ensure efficient workflow and job completion
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- Handling general administration and office duties
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- Ensuring every customer receives a friendly, professional and positive experience
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About you

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- Has strong customer service and communication skills
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- Is confident speaking with customers over the phone and in person
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- Is organised and able to multitask in a busy environment
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- Is reliable, punctual and takes pride in their work




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- Can work independently as well as part of a team
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- Is comfortable using computers and learning new systems
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- Has an interest in the automotive industry
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- Previous automotive or Service Advisor experience is an advantage, but not essential — full training will be provided
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About us

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Lynx Auto Services is a busy, family-owned and operated automotive workshop located in Thornton. We pride ourselves on delivering honest, qualified service and building long-term relationships with our customers from booking through to job completion.

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6-month full-time maternity leave position

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Full training and ongoing support provided

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Friendly, family-owned and operated business

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Supportive and down-to-earth team environment

📌 Service Advisor (New South Wales)
🏢 Lynx Auto Services
📍 New South Wales