Join a Global Engineering and Industrial Automation Leader

Join IMI, a world class industrial automation and specialist engineering company, and become part of a high performing team with a strong, inclusive culture. We create breakthrough solutions that make factories safer, smarter, more productive, and more sustainable.

As a trusted supplier of high quality fluid and motion control products, we have partnered with customers for more than a century across industries including automotive, food & beverage, pharmaceuticals, and advanced manufacturing—bringing innovation, precision, and reliability to every solution.

We design, build and service highly engineered, premium-quality products, leveraging the latest digital technology and a deep understanding of customer needs.

Our mission is simple: create impact and engineer a better world.

The Role

As a Customer Service Representative, you'll be part of a great team striving to deliver outstanding service to customers while supporting our external sales team across a large range of industrial automation products. Working in a fast-paced, collaborative environment, you will be responsible for managing customer enquiries, processing orders, and providing product and application support. This role is ideal for someone who combines strong customer service skills with knowledge of industrial automation components and systems.

Main responsibilities

- Managing incoming phone and email enquiries with professionalism and technical accuracy
- Processing customer orders and enquiries promptly and accurately through CRM systems
- Supporting the sales team with quotations, urgent orders, and technical documentation




- Providing product guidance and support onindustrial automation components, including air preparation and filtration systems, pneumatic cylinders, solenoid and process valves, and fittings and tubing solutions
- Identifying opportunities to grow sales by recommending suitable products and solutions
- Conducting proactive outbound calls to generate leads and strengthen customer relationships
- Ensuring pricing and discounts align with company policies while maximising profitability
- Collaborating with internal teams to resolve technical and commercial enquiries

About you

- Strong customer focus with a commitment to delivering exceptional service
- Proven experience in industrial automation, pneumatics, or a related technical field
- Solid understanding of air filtration, cylinders, valves (solenoid/process), and fittings/tubing systems
- Experience in sales support, order processing, and customer enquiries
- Solid written and verbal communication skills
- Solid computer skills (Salesforce CRM experience and JDE knowledge highly regarded)
- Excellent time management and organisational skills
- High attention to detail and results-oriented mindset
- A positive attitude and ability to work collaboratively within a team
- Market-competitive salary with attractive bonus scheme
- Access to Perkbox (employee perks, discounts, and rewards program)
- Discounted Corporate Health Insurance
- Access to Novated Leasing
- Global business with career progression and upskilling opportunities
- Inclusive and diverse workplace culture
- Employee Assistance Program

If you have a passion for customer service and industrial automation technology, we would love to hear from you.

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📌 Customer Service Representative (Melbourne)
🏢 IMI Precision Engineering
📍 Melbourne