Introduction

Please note that it is a genuine requirement that this position is filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld).

About

ATSICHS Brisbane delivers health care and community services that are culturally secure and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at

Description

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

Click here to view position description

The Administration Officer - Support Services is the first point of contact for participants and stakeholders in NDIS and Disability and Aged Cared Community Supports. The Administration Officer - Support Services shall support the operational efficiency of ATSICHS Brisbane's Support Services programs, ensuring culturally safe and effective administration, intake, triage and coordination of services. This role plays a key part in managing participant inquiries, processing referrals, and providing administrative support across all Support Services programs.

Duties

- Facilitate intake processes for NDIS and Community Supports Disability/Aged Care programs.
- Coordinate client risk assessments and support plan development.
- Complete all required administrative tasks, including data entry and document management.
- Update participant records in relevant systems.
- Support the preparation of reports.
- Serve as the point of contact for participants, families, and stakeholders.
- Ensure ongoing communication with internal teams.




- Assist with conducting regular audits of Support the completion of risk assessments.
- Collect and analyse data related to intakes and referrals.
- Identify opportunities to enhance intake processes and administrative efficiency.

Culture

- Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
- We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
- We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
- You'll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
- We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

- Starting salary of $72,039 = 12% super.
- 1-year fixed-term full-time contract.
- Company laptop & mobile phone.
- Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
- Flexible rostering hours/9 day fortnight options available.
- Work for an organisation that values growth and innovation to provide culturally safe community and health care.
- You'll be supported with training, access to learning and development opportunities (including Linked In Learning) as well as career progression pathways.
- Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
- Annual staff gathering, team building days, and team social gatherings.

Skills And Experiences





- Proven experience and knowledge in client intake and customer service roles.
- Experience working with Aboriginal and Torres Strait Islander individuals.
- Lived experience within the Aboriginal or Torres Strait Islander community.
- Strong organisational skills and ability to work independently and/or as part of a team.
- Intermediate level of proficiency in Microsoft Suite Applications.
- Effective interpersonal skills including a high standard of customer service skills and a professional phone manner.
- Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander People.
- Previous experience in working with culturally diverse people.

Preferred

- Certificate III or higher qualifications in Health Care, Social Assistance, Community Services or Administration or 2 years' relevant experience in field.
- Knowledge, understanding and/or awareness of the NDIS and Aged Care sectors, including the challenges participants may encounter.
- Previous experience working with National Disability Insurance Scheme (NDIS).
- Previous experience working with Commonwealth home Support Program (CHSP).
- Familiarity with using MMEX and/or Brevity systems.
- Familiarity with My Aged Care and NDIS Service Provider Portal.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

How to Apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.

📌 Administration Officer - Support Services (Australia)
🏢 ATSICHS MOBnet Pathways
📍 Australia