At Best Practice Software, our vision is communities connected with care. We're achieving this through our mission to build a culture people love, where:

- we value customers,
- we work together for success,
- we are accountable for our actions,
- we innovate for the future, and
- we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Brisbane, Queensland.

You're unique, and we value that.

As a Partnership Support Specialist, we'll call on your unique talents, skills, expertise, and experience to:

- Manage incoming integration requests from third-party partners, and foster the development of strong commercial relationships,
- Effectively manage our third-party Partner Industry Previewer process to ensure that our partners' products continue to function with new software releases,
- Implement continual improvements to the vendor integration and onboarding process,
- Be an established point of contact and subject matter expert for third-party partner integrations or technical issues,
- Ensure the conformance of all third-party integration requests to appropriate industry regulations,
- Create and maintain technical documentation relevant to the third-party integration support process.

We believe our ideal applicant will demonstrate the following attributes:

- 3+ years in the information technology industry, specifically in Application Support,
- Experience with Microsoft SQL, REST APIs, and FHIR is desirable,
- Ability to effectively plan and manage multiple concurrent engagements and initiatives,
- High-order skills in written and verbal communications, reasoning, judgement, and problem solving, Proficiency in troubleshooting, and analytical skills,
- Strong ability to collaborate and communicate with a range of stakeholders,



including customers, external partners, and all internal members within the organisation,
- Aptitude with Microsoft Office, and experience with CRM and/or software support systems,
- Experience with medical software, and/or the health industry is desirable, however, not essential.

What's in it for you?

- Market-leading benefits that make us a proven local employer of choice.
- Flexible work arrangements that help you strike the right career balance.
- Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
- Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
- Enrich your experience by supporting our frontline healthcare heroes across Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You'll also access our leadership development program and learning opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and belonging.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

- a capability statement/cover letter highlighting your experience and how you meet our requirements; and
- an updated copy of your resume.

Your recent career starts here.

For more information on this role, please contact Lisa Langton on (in Australia) or (in New Zealand). If you're ready to soar to new heights, then click the button to 'Apply' for this job. Only applicants who are required to be interviewed will be contacted upon submission of this application.

📌 Partnerships Support Specialist (Australia)
🏢 Best Practice Software Pty
📍 Australia