Job Details:

Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

Supporting complex real-time monitoring environments.

Part of end-to-end IT support team which also managed projects

Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, Quick Books, MSProjets, Service Now

Java, Java Script, HTML, CSS, PHP, C++, Python, . Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android

Nice to Have Skills:

Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)

Coordinate with Customers' vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network

Loading/Reloading of PCs with Customer standard image for deployment.

operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Detailed Job Description

IT qualified with over 10 + years of hands-on expertise in infrastructure, end-user support,



and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.

Onsite operational support of voice end points (e.g., Physical hard phones on desk running over

Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

Coordinate with Customers' vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers

Loading/Reloading of PCs with Customer standard image for deployment.

End-to-end stewardship/ownership of Incidents escalated to Customer's support groups to incident resolution

Coordination with Customer's support teams for execution of maintenance, upgrades, enhancements, or changes

operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Minimum Years of Experience-10 year

Certifications Certificate -ITIL Information Technology Knowledge

NA

Interview Process (Is face to face required?) no

Any additional information you would like to share about the project specs/ nature of work-no

📌 EUC Engineer Desk Top support with Proxy Admin (Australia)
🏢 Infosys APAC
📍 Australia