Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Permanent Part Time 20 hours per week 6 month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact.

Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast paced environment, enjoy face to face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.

- Roster: Monday to Friday
- Hours: 10:00am-2:00pm - You'll also need to be comfortable working overtime and some Saturdays when required.

- Role Type: Permanent Part Time This is a 6 month contract through to 23 March 2027, with the possibility of longer term extension.

You will be responsible for:

- Delivering warm, professional face to face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries

About You





We're looking for someone who brings professionalism, energy and initiative to the team.

You will have:

- Strong customer service experience (face to face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem solve and create customer focused solutions
- Strong time management and ability to prioritise in a busy setting
- Intermediate-advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver's licence (essential)
- Full Australian work rights (essential)

Why Join Us?

- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand

If you're ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.

If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use .

Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

📌 Customer Experience Expert - 6 month Contract (Australia)
🏢 Obrien
📍 Australia