Hotel Service Manager

Comfort Inn – Robe, South Australia

Employment Type: Full-time
Annual Base Salary: $75,000–$85,000, plus superannuation

About the Position

Comfort Inn in Robe is seeking an experienced and customer focused Hotel Service Manager to supervise and coordinate their accommodation and guest service operations.

This is a hands on leadership position responsible for ensuring the efficient delivery of front office, housekeeping and general guest services.

The successful applicant will lead the hotel service team, maintain high standards of presentation and customer care, and work closely with management to support the smooth daily operation of the property.

Key Responsibilities
• Supervise and coordinate the daily activities of commercial housekeepers, and other hotel service employees.
• Assess operational requirements for each shift and assign duties according to occupancy levels, guest needs and staff availability.
• Prepare and maintain employee rosters, attendance records, timesheets and leave information.
• Monitor guest rooms, public areas, reception operations and service standards to ensure work is completed efficiently and to the required standard.
• Liaise with senior management and other operational areas to coordinate room readiness, arrivals, departures, maintenance requirements and special guest requests.
• Provide clear instructions, guidance and operational support to hotel service employees.
• Train team members in customer service procedures, workplace practices, emergency procedures and the correct use of equipment.
• Explain, implement and monitor workplace health and safety requirements,



hygiene standards and hotel policies.
• Inspect completed work, identify service or operational issues and recommend practical improvements.
• Respond professionally to guest enquiries, requests and complaints, ensuring matters are resolved promptly.
• Meet with employees to discuss workplace concerns and assist in resolving grievances fairly and professionally.
• Monitor staffing requirements, employee performance and service delivery, reporting significant matters to management.
• Maintain accurate operational records and prepare reports when required.
• Assist with front office and reception duties, including reservations, guest check-ins and check-outs, payment processing and responding to telephone or online enquiries.
• Support the hotel team during busy periods and perform other reasonable duties required for the efficient operation of the property.

Skills and Experience
The successful applicant will ideally have:
• A Diploma or equivalent qualification in hospitality, hotel management or a related field.
• Minimum 1 year of previous supervisory or management experience within a hotel, motel or accommodation business.
• Strong leadership, staff supervision and conflict-resolution skills.




• Excellent communication and customer service abilities.
• Sound organisational skills and the ability to manage competing operational priorities.
• Experience preparing staff rosters and maintaining attendance or operational records.
• A good understanding of workplace health and safety, hygiene and accommodation service standards.
• The flexibility to work weekends, public holidays and varying shifts when required.

What We Offer
• A permanent, full time position in Robe, South Australia.
• An annual base salary of $75,000–$85,000, based on qualifications and experience.
• Superannuation in addition to the base salary.
• A responsible leadership role within a professional accommodation business.
• The opportunity to contribute to service improvements and the ongoing success of the property.

If this sounds like you, please apply today using the link below.

Any applications submitted without a CV and cover letter will not be considered.

Please note only the shortlisted candidates will be contacted.

Apply Today
Please send your resume by clicking on the apply button.

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📌 Hotel Service Manager (Australia)
🏢 NEXGEN TALENT SOLUTIONS
📍 Australia