This is a receptionist, office administrator and customer service coordinator role for a growing garage door, gate and automation service business. This is much more than simply answering phones. You will become an key part of day-to-day operations and grow into the role.
The position will initially commence on a casual basis for approximately three months while training is completed and suitability is assessed. For the right person, the intention is to progress into a permanent full-time position with greater responsibility and opportunities as the business continues to grow.
Key responsibilities
- Answering incoming calls professionally and confidently
- Booking and scheduling service calls, repairs and installations
- Allocating and coordinating jobs with technicians
- Managing calendars and appointments
- Following up customers, quotes, bookings and outstanding jobs
- Responding to emails,
SMS and online enquiries
- Monitoring new leads and ensuring they are actioned quickly
- Customer service and complaint handling
- Data entry and maintaining accurate customer and job records
- Preparing quotes, invoices and general documentation
About you
- Excellent spoken and written English
- Exceptional telephone and customer service skills
- Strong computer and typing skills
- Excellent organisation and attention to detail
- Ability to multitask in a busy service environment
- Confidence dealing with customers and tradespeople
- Initiative and problem-solving skills
- Reliability and punctuality
- Ability to work independently as well as within a team
- A willingness to learn and take on additional responsibilities