- Key Responsibilities

- Provides onsite technical support and hardware repair services across Cairns and surrounding areas.

- Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.

- Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.

- Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.

- Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.

- Completes service documentation accurately and within required timeframes.

- Works independently while maintaining high levels of customer satisfaction and professionalism.

- Communicates effectively with customers, service delivery teams, and technical support groups.

- Follows customer-specific processes, safety requirements, and service level commitments.

- Meets SLA targets while delivering a positive customer experience.

- Key Qualifications

- High School Diploma, GED, or equivalent qualification.

- Technical certification,



Associate Degree, or relevant vocational training preferred.

- 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.

- Robust troubleshooting and fault-finding skills across laptop and desktop hardware.

- Experience installing and replacing hardware components such as motherboards, screens, batteries, keyboards, SSDs, and memory modules.

- Good understanding of Windows operating systems and desktop computing environments.

- Experience working with Dell, Lenovo, or other major OEM hardware platforms is highly desirable.

- Strong customer service, communication, and documentation skills.

- Ability to work independently and manage multiple onsite service requests.

- Current Australian Driver's Licence and willingness to travel throughout the Cairns region.

- OEM or manufacturer certifications are advantageous.

📌 Tech Field Engineer (Cairns)
🏢 Unisys
📍 Cairns