Shape your future. Make an impact. Join Moree Plains Shire Council.

Ready for work that matters? At Moree Plains Shire Council, you will do more than fill a role — you will help shape a thriving regional community. Join a forward-thinking Council with big plans for growth, innovation and liveability, and build a career with real balance, purpose and impact.

Permanent Full-Time Career Opportunity

- Local Government State Award Band 2 Level 3 Grade 15

- 12% Superannuation Contribution

- Location - Max Centre, 30 Heber Street, Moree

WHY CHOOSE COUNCIL?

- Professional development and career pathways, including fully funded training and progression opportunities across Council.

- Competitive pay and benefits under the NSW Local Government (State) Award, plus generous leave entitlements.

- Great work-life balance, including a rostered day off every three weeks — an extra 17 days off each year.

- Work that matters — directly improve liveability, growth and sustainability across the Moree Plains region.

- A supportive, inclusive team culture that values diversity, equity and wellbeing.

- A regional lifestyle with affordability, community connection and room to breathe.

- Fitness Passport providing discounted gym memberships and special rates across a wide network of fitness facilities for staff and families.

The Welcome Experience

The Welcome Experience in Moree Plains Shire Council connects you and your family with local people and local resources to help you settle in and feel at home in your current community faster.

Learn more at The Welcome Experience | NSW Government.

The Opportunity

Step into a vital role supporting the Risk & Customer Service division. As the Coordinator Customer Service & Records, you will provide strategic and operational leadership for Council customer service and corporate records functions.



You will develop and embed customer service standards and oversee the Corporate Records Management System to ensure compliance with legislative requirements.

Your daily tasks will involve leading and coordinating customer service and corporate records staff, acting as the primary escalation point for complex customer matters, and partnering with leaders to streamline customer interactions. You will also develop policies and procedures relating to customer service and records management, deliver training to build organisational capability, and manage the financial and administrative responsibilities of the section including front counter receipting.

About You

You are a customer-focused, collaborative, and proactive professional with a proven ability to manage and develop a team. You possess highly developed communication and conflict resolution skills and the analytical ability to manage competing priorities and drive continuous improvement.

To succeed in this role, you will bring

- A Diploma or Associate Diploma in Business, Public Administration, Records Management, Customer Service or Leadership.

- Demonstrated leadership experience managing a customer service or administrative team.

- Demonstrated knowledge of records and information management principles and electronic systems.

- Demonstrated proficiency in Microsoft Office applications and corporate business systems.

Ready to Make an Impact?

Apply now and help build a positive, high-performing workplace for our people and our community.

Moree Plains Shire Council is an Equal Employment Opportunity Employer.

We believe diversity strengthens our organisation and the communities we serve. We welcome you to bring your experience, culture, perspectives and ideas, because our best work happens when everyone feels respected, valued and that they belong. We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and people of all ages.

📌 Coordinator Customer Service & Records (Moree)
🏢 Moree Plains Shire Council
📍 Moree