Job Title

Technical Field Engineer
? Mackay, QLD

Key Responsibilities

- Experience in computer hardware repair, field services, desktop support, or technical support environments.

- Strong troubleshooting and fault-finding skills across laptop, desktop, and enterprise hardware platforms.

- Experience performing break/fix maintenance on enterprise-class hardware, including servers, storage devices, desktop PCs, notebooks, and peripheral equipment.

- Experience replacing and upgrading hardware components such as motherboards, power supplies, memory, storage devices, processors, screens, batteries, keyboards, SSDs, and other field-replaceable units.

- Basic knowledge of server hardware diagnostics, RAID configurations, firmware updates, and component replacement procedures.

- Practical experience with the installation, basic configuration, and cabling of network infrastructure, including switches, routers, wireless access points, and associated connectivity equipment.

- Experience with equipment installation, rack mounting, patching, cable management,



and basic site setup activities within enterprise customer environments.

- Positive understanding of Windows operating systems and desktop computing environments.

- Experience working with Dell, Lenovo, HPE, Cisco, or other enterprise OEM hardware platforms is highly desirable.

- Strong customer service, communication, and documentation skills.

- Ability to work independently and manage multiple onsite service requests.

- Experience in Apple Software.

- OEM or manufacturer certifications are advantageous.

Key Qualifications

- High School Diploma, GED, or equivalent qualification.

- Technical certification, associate degree, or relevant vocational training preferred.

- 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.

- Australia Citizen preferred.

- Current Australian Driver's License and willingness to travel throughout the Mackay region.

📌 Senior Technical Field Engineer (Hardware) (Mackay)
🏢 Unisys
📍 Mackay