Assistant Restaurant Manager – Altitude Restaurant & Lobby Lounge

Shangri-La Sydney | The Rocks, Sydney NSW | Full-Time

Three reasons to consider this opportunity:

- Lead service across either Altitude Restaurant or Lobby Lounge/Café Mix, two distinctive dining experiences within one of Sydney’s leading luxury hotels.

- Play a key role in creating memorable guest experiences while supporting the day-to-day operation of high-volume food and beverage outlets.

- Build your leadership career within a large-scale luxury hotel environment, with opportunities for development across restaurants, bars, banquets, events and guest services.

About the role

The Assistant Restaurant Manager will assist in leading and engaging the service team to deliver exceptional customer experiences across either Altitude Restaurant or Lobby Lounge and Café Mix.

This role is ideal for an experienced hospitality professional who is passionate about luxury service, enjoys developing people and thrives in a dynamic, guest-focused environment.

- Lead and support the service team to deliver warm, professional and attentive service throughout the guest experience

- Oversee reservations, guest management and table allocation to optimise restaurant flow and service efficiency

- Assist with staff scheduling, training and development to build a skilled, engaged and high-performing team

- Work closely with the kitchen team to ensure menu items are delivered consistently and to expected quality standards

- Handle guest queries, feedback and complaints professionally and in a timely manner





- Assist with the implementation of marketing initiatives, promotions and activations to drive restaurant and lounge traffic

- Maintain strong knowledge of menus, beverage offerings and hotel facilities to enhance the overall guest experience

- Support the broader Food & Beverage operation and hotel as required

What success looks like

- Guests receive consistently warm, personalised and professional service across Altitude Restaurant and Lobby Lounge

- Restaurant and lounge operations run smoothly and efficiently during both peak and quieter service periods

- Reservations, table allocations and guest flow are managed effectively

- Food and beverage service consistently meets luxury hospitality standards

- Team members are engaged, well supported and confident in delivering exceptional service

- Guest feedback and concerns are addressed promptly, professionally and with a solutions-focused approach

- Restaurant presentation, cleanliness and service standards are maintained to an exceptional level

- Promotional and marketing initiatives are effectively supported to enhance guest engagement and outlet performance

What We're Looking For





- Previous experience in a supervisory or management role within a restaurant, hotel or high-end hospitality environment

- Strong knowledge of food and beverage service, restaurant operations and guest experience

- Confident leadership and communication skills, with the ability to motivate and develop a diverse team

- Strong organisational skills and the ability to manage competing priorities in a fast-paced environment

- A genuine passion for delivering exceptional guest experiences

- Flexibility to work a rotating roster, including evenings, weekends and public holidays

Why Join Shangri-La Sydney?

- Gain leadership experience within a leading luxury hospitality environment

- Opportunities for career development across multiple hotel departments

- Complimentary duty meals every shift

- Access to employee discounts across Shangri-La hotels and resorts worldwide

- Join a collaborative and supportive team culture

- Develop your career within a large-scale hotel operation with opportunities across Food & Beverage, events and guest services

Apply Now

If you are a passionate hospitality leader who enjoys creating memorable guest experiences and developing high-performing teams, we'd love to hear from you.

Join our Food & Beverage team and play an important role in leading service across either Altitude Restaurant or Lobby Lounge and Café mix. From breakfast and lunch service to evening dining, cocktails and special occasions, you'll help deliver the exceptional experiences that define Shangri-La Sydney.

📌 Assistant Restaurant Manager (The Rocks)
🏢 Shangri-La Hotel Sydney
📍 The Rocks